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Technical Support

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How can I prevent certain Panda Dome for Android™ features from not working?

Information applies to:

Products
Panda Mobile Security

Symptoms

Certain mobile devices include bespoke settings in order to save energy and memory and, as result, any application considered non essential will be closed. Panda Dome for Android needs to be running in the background in order for features like Application control, Snap the thief, Device location or even the signature updates to work. Therefore, if Panda Dome for Android is closed, those features will stop working. These issues can be prevented by adding an application to the protected applications option within the energy saving settings or by including it to the start-up application manager.

Solution

Make sure that Panda Dome for Android is added to the protected or start-up list of applications or else, functionalities such as Application control, Snap the thief, Device location, etc. will stop working.

The procedure to do so depends on the custom settings used by the different providers. Please check out the following articles:

Help nº- 20191001 80812 EN

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