Technical Support

Need help?


How to download patches manually with Panda Patch Management

Information applies to:

Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether PlatformPanda Endpoint Protection on Aether Platform
Panda Endpoint Protection Plus on Aether PlatformPanda Patch Management

There are cases in which Panda Patch Management cannot get a download URL to install the required patch automatically. This can happen due to many reasons: the patch requires payment or is not a publicly available patch and requires user registration prior to download, for example. The EULAs that protect certain patches may prevent Panda Security from downloading them for distribution. In those cases, it must be the administrator who manually downloads the patch and shares it across the network for those computers that require it.

Panda Patch Management provides a mechanism for administrators to add manually downloaded patches to the patch repository from the Web console.

To manually add a patch to the repository, you must have the download URL of the patch as provided by the vendor of the product to update.

IMPORTANT! Sometimes a direct download link is not available or the link provided does not correspond to the specific patch download. In these cases, we recommend that you contact the vendor.

When you have the specific download URL, follow the steps below:

  • Identify patches that must be manually downloaded.
  • Get the download URL from the vendor.
  • Integrate the downloaded patch into the patch repository.
  • Enable the downloaded patch for installation.
  • Optional: Disable a patch for installation
Identify patches that must be manually downloaded
  1. Go to the Status menu at the top of the console and click Add from the My lists side panel. A list will be shown with all available lists.
  2. Click the Available patches list and configure the following filter:
    • Installation: Requires manual download
    • Show non-downloadable patches: Yes.
  3. Click the Filter button. The list will display all patches reported by Panda Patch Management as required to update the computers on the network and which cannot be automatically downloaded.
Get the download URL
  1. Click one of the patches in the list obtained in step Identify patches that must be manually downloaded.
    The patch details will be displayed.
  2. Click the Download URL field to start downloading the patch. Take note of the file name shown in the File name field. Again, if the URL is not a direct link to the patch, contact the software vendor for further information.
Integrate the downloaded patch into the patch repository
  • Find a computer on the network that has Panda Adaptive Defense 360 installed and the cache role and copy the downloaded file to the following path:

    c:\Programdata\Panda Security\Panda Aether Agent\Repository\ManuallyDeploy

    NOTE: If the computer's storage drive is different from the drive set by default in the Panda Adaptive Defense 360 software installation process, go the following path:

    x:\Panda Security\Panda Aether Agent\Repository\ManuallyDeploy

    Where x is the drive where the computer's repository is located.
  • If the ManuallyDeploy folder does not exist, create it with read and write admin permissions.
  • If needed, rename the newly copied patch to the name displayed in the File name field mentioned in section Get the download URL.
Enable the downloaded patch for installation
  • After the patch has been copied to the repository, go back to the Available patches list and click the context menu of the manually downloaded patch.
  • Click the Mark as Manually downloaded option from the drop-down menu. From then on, the patch's status will change from Requires manual download to Pending (manually downloaded) for all computers that need to install it. Once the patch's status is Pending (manually downloaded), its context menu will show all options required to install it just like an automatically downloaded patch.
NOTE: Panda Patch Management does not check to see if there are patches with the Pending (manually downloaded) status on computers with the cache role. Nor does it check to see whether all computers on the network that require a patch actually have a cache computer assigned that has the patch in its repository. It is the administrator's responsibility to make sure that the cache computers to be used in patch downloads have all necessary manually downloaded files in their ManuallyDeploy folder.

Practical Example - Multimedia Content
In this video we explain the Patch Management manual update feature of Windows 10 step by step, moreover:
  1. Get the non-downloable patches list.
  2. Set up a cache role machine.
  3. Download the ISO from the provider's page. In this case, the Create Installation Media tool is required.
  4. Copy the ISO with the exact same name as displayed in the Patc Management console in the ManuallyDownload directory.
  5. Select and Install the patch.
Help nº- 20230531 700111 EN