The Panda Cloud Email Protection administrator cannot delete a user or modify his credentials (username/password)

Information applies to:

Below are the instructions to identify the incident and the data to collect:

Symptoms

The PCEP administrator cannot delete a user. 
The PCEP administrator cannot modify the credentials (username and/or password) of a user.

Data to collect

Collect the following information and send it back to your Panda Support team:

1. The name of the account you are trying to modify.
2. Where are you trying to modify the account? Please indicate the exact steps you follow.
3. What message is displayed (if any)?