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Technical Support

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Error 3378 updating the Endpoint Protection file

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 3378 updating the Endpoint Protection files.

Cause

Discoordination of files in the server.

Solution

  1. Edit the Walupd.ini file in %ProgramFiles%\Panda Security\WaAgent\WalUpd
  2. Delete the CATALOG web section. See the following example:
    [WEB_CATALOG]
    DATE=2010-11-25 15:19:43
    UUID={7A5D56D2-ABB7-490B-A176-6DFF05F8C168}
  3. Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window.
  4. Run the command waplpmng walupd -force

Data needed to report incidents

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140701 503378 EN

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