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Error 3371 updating the Endpoint Protection signature file

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptom

On updating the Endpoint Protection signature file, error 3371 occurs.

Causes

The protection determines there is a lack of sufficient space to update and apply the changes to some of the signature files. As a result, it returns the error code 3371.

Solution

Free up space on your hard disk in order to complete the update. Once you have done this, you can launch the update in any of the following ways:

  1. From the Update now option available through the bear icon in the taskbar.
  2. From a DOS window, accessing the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder and running the command waplpmng walupd -force

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140701 503371 EN

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