Start the year on the right foot

Renew your protection now with this limited-time offer

-50%Renew my protection

*Home users only

Get 50% discount!

Discover the plan that suits you best!

-50%See offer

Get 50% discount!

Discover the plan that suits you best!

This Christmas will be different

but we want to continue helping you protect your loved ones

-50%Renew my protection*

*Home users only

This Christmas will be different

but we want to continue helping you protect your loved ones

-50%View offer

Get 40% discount! Discover the plan that suits you best!

See offer

Get 50% discount! Discover the plan that suits you best!

See offer

Get 40% discount! Discover the plan that suits you best!

See offer

Renew and get 50% off*

Only available for 48 hours!

::

*For home users only

Renew at a discount
::

Renew and get 50% off*

Renew
*Home users only

*For home users only Renew and get 50% off*

::
Renew

Special offer: Renew and get 50% off**

Only available for 48 hours!

::

*For home users only

Renew at a discount

*For home users only Special offer: Renew and get 50% off*

::04
Renew

Are you a WatchGuard Partner or customer and need help with Panda products?

Welcome to Support!

Get 50% discount! Discover the plan that suits you best!

Click here!

Hello!

You’re about to visit our web page in English
Would you like to continue?

Yes, I want to visit the web page in English No, I want to visit the web page in

If this is not what you’re looking for,

Visit our Welcome Page!

Technical Support

Need help?

 

Error 2082 installing, updating or uninstalling Endpoint Protection agent or protection

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 2082 installing, updating or uninstalling the Endpoint Protection agent or protection.

Cause

This error is caused if, when installing or upgrading a product, the information about the product or the path of the file to run is not found in the updatable files table. This could be the path of a patch or the complete installer, depending on the type of file.

One example of when this could occur is if the computer is shut down while the protection is being updated, without having saved the LOCAL_CATALOG.TMP file to disk.

Solution

To resolve this problem, the upgrade process should be restarted so it starts again from the beginning. Follow these steps:

  1. Delete the Data folder in %Programfiles%\Panda Security\WaAgent\WalUpg
  2. Delete the WAUPGTD.DAT file in %Programfiles%\Panda Security\WaAgent\WalUpg
  3. Delete the WEB_CATALOG section of the WalUpg.ini configuration file in %Programfiles%\Panda Security\WaAgent\WalUpg and in the GENERAL section of WALUpg.ini change the following values (if they exist):
    • State to 0
    • REBOOT_ALLOWED to FALSE
    • MUST_REBOOT to FALSE
  4. Restart the Panda Endpoint Administration Agent service.
  5. Run the Walupg process by following these steps:
    1. Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window
    2. Run the command waplpmng walupg –force -continue

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140519 502082 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT