Error 2081 occurs installing the protections in Endpoint Protection.
This error is caused by one of the following causes:
The agent does not complete the installation correctly and the .msi file is launched. An error is returned on launching a second .msi file.
The installer has been corrupted by the firewall (by GateDefender or a similar protection that can eliminate a file in the .msi installer).
From the computer the error is displayed, follow the instructions below to resolve this issue:
- Download and run Panda Support Information file.
- Accept the license agreement.
- From the General tab, select your product from the drop-down menu and add the description of the issue and select the Tools tab:
- Double-click the 2081/2123 Error Fix tool.
- Click OK on the next window to launch the trace removal process.
- Once finished, click OK in the Tool finished work window.
Additional checks to carry out to confirm or rule reasons out
Should error 2081 persist, check the following tests to confirm or rule reasons out.
Go to Start -> Programs and make sure there is NO other antivirus installed that can be automatically uninstalled. Check the Which programs are uninstalled automatically by Endpoint Protection? help.
Check 1: Root Certificates
Check the GlobalSign root certificates are in place and if so, that they have not expired. To do so, use Certificate Manager.
Steps to check it:
Check 2: Proxy or Firewall corruption
Review your firewall/proxy logs to find out if there is any Panda file being blocked.
Apply the solution that corresponds to your case:
SOLUTION 1: Update Root Certificates
SOLUTION 2: Other scenarios
Open a cmd with administrator privileges and then execute the following command: CHKDSK C: /F /R
Data needed to report the incident
If the error persists, we need to study the issue. To do so, please follow the steps below:
- Run Panda Information Support again, this time, to collect all the necessary information.
- Type in Error 2081 NOT SOLVED in the General tab description field and click Start.
- At the end of the data collection process, the resulting .7z file will be generated and automatically sent to Support, unless you tick the check Do not send, save local. If you do so, then, you need to send the referred file to your local Support contact.
Alternatively, you can send the information via console. To do so, please refer to article How to report problems from the Endpoint Protection console and follow the instructions.