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What are the supported operating systems and requirements for the Systems Management Agent?

Information applies to:

Products
Panda Systems Management

The PCSM Agent can be installed on a wide range of operating systems.

IMPORTANT!

  • Home versions of Windows are not supported.
Supported Operating Systems
  • Windows
    • Windows Vista Enterprise 32-bit
    • Windows 7 32/64-bit with KB2999226 and KB2533623 updates installed
    • Windows 8/8.1 32/64-bit with KB2999226 update installed
    • Windows 10 32/64-bit
    • Windows Server 2008 & R2 32/64-bit (Standard editions) with KB2999226 and KB2533623 updates installed
    • Windows Server 2012 64-bit & Windows Server 2012 R2 64-bit with KB2999226 update installed
    • Windows Server 2016 64-bit
    • Windows Server 2019 64-bit

      NOTES:
      • Windows Server 2008 (not R2) does not support installation of Microsoft .NET Core and cannot be used for SNMP monitoring.
      • Windows Server 2016 64-bit: The Agent will work on Windows Server Core.
  • macOS
    • The PCSM agent has been certified on macOS 10.14 Mojave and macOS 10.15 Catalina.
    • Limited support is included for macOS 10.12 Sierra and macOS 10.13 High Sierra.
  • Linux
    • The PCSM agent has been certified on the following versions:
      • Fedora: latest two 64-bit versions from version 28
      • Debian: latest two 64-bit Long-Term Support (LTS) versions from version 8 with libicu-dev, libssl-dev, and libcurl3 packages
      • CentOS: latest two 64-bit versions from version 7 with libicu package
      • Ubuntu: current 64-bit Long-Term Support (LTS) versions from 16.04.6 with libicu-dev and libssl-dev packages. Refer to list of releases.
      • Red Hat Enterprise Linux 7 64-bit and later versions using Extra Packages for Enterprise Linux (EPEL)

        NOTES
      • The PCSM Agent requires that a full runtime version of an open source tool set called Mono is installed on each Linux device. Supported Mono versions: Mono 3 and later. If Mono is already installed on the device, the installation script will not attempt to install it. However, if the already installed Mono version is not supported, the Agent will not work. Please also see further notes on the supported Linux versions further down. The Linux Agent is undergoing a gradual process of migration that, when completed, will remove the requirement for the Mono framework. When this change is complete it will be announced. The Mono framework will remain a requirement until further notice.
      • The PCSM Agent requires an operating system that is compatible with Microsoft .NET Core. While some ARM distributions are supported for the 32-bit architecture, generally a 64-bit version of Linux is required. Refer to this compatibility list.
      • Fedora and Debian require yum-utils to be manually installed prior to the Agent. When the Agent is being installed, the Linux installation script is able to recognize the supported Linux versions and install Mono from the official repository.
      • Debian: The Agent may work with any Debian-based distribution but support is only provided for the ones listed.
      • Red Hat Enterprise Linux: Mono can be installed from EPEL.
    • Limited support is included in earlier versions of the aforementioned.
  • Smartphones and tablets
    • iOS 7 and later versions
    • Android 2.3.3 and later versions
      NOTE:
      • Android 10 devices operate in an audit-only functionality.
Support for Windows XP and Windows Server 2003
We appreciate that many users still maintain legacy XP/Server 2003 systems for the sake of compatibility or to run bespoke software, in fact, PCSM features do work on these operating systems. However, from version 7.9 onwards, we will no longer support these systems (XP/Server 2003). Thus, it is strongly recommended that all users running legacy systems upgrade them.

Detailed Windows requirements
The PCSM service has a minimum requirement of Microsoft .NET Full Framework version 4.0.3.
NOTES:
  • .NET 4.0.3 or higher Client Profile version is not supported.
  • Windows version 6.2 (Windows 8 / Windows Server 2012) and above meet installation requirements by default.
The PCSM Agent installer performs prerequisite checks when executing on Windows version 6.1 (Windows 7 / Windows Server 2008 R2) or below. Required software found to be missing will be downloaded and silently installed in the background.
Downloaded files are located in the PCSM Agent installer's current directory. To avoid repeated downloads, the installer will check for the existence of files in this location before downloading.

NOTE:
If a detected .NET Framework version is higher than 4.0.3, then no further checks will be performed and the PCSM Agent installation will begin.

IMPORTANT!
  • If the download and installation of prerequisite software is required, it will take a considerable amount of time depending on internet bandwidth and device specification. It's normal to wait an hour in these cases for an installation to complete. Due to the silent nature of the PCSM Agent installer, no visual feedback will be present during this time.
  • Existing PCSM Agents that do not meet the .NET Framework 4.0.3 minimum requirement will not automatically update. The 2017-1 .NET Minimum Requirement Utility [WIN] ComStore Component is designed for such scenarios. Devices still running version 2 of the .NET Framework after the 2017-1 release will retain a degree of functionality, but support for such devices will not be provided.
For further information on .NET Framework versions, refer to .NET Framework Versions and Dependencies.

Network node requirements for ESXi monitoring
  • The network node device performing ESXi monitoring must run on Windows operating system and have Microsoft .NET Framework version 4.7 or higher.
  • The network node device performing ESXi monitoring can run on a guest machine on the ESXi host. Please note that the downside of monitoring from a guest is that all monitoring stops when the host goes down.
  • ESXi monitoring is supported across subnets, so the network node device does not have to be on the same subnet as the ESXi device but it must be on the same network to be reachable.

Network node requirements for SNMP monitoring
IMPORTANT! The network node device performing SNMP monitoring must be compatible with the Microsoft .NET Core 3.1 runtime.

NOTE: The Agent is not compatible with the Microsoft .NET Core 3.1 runtime standalone installation. The Agent will download and use a packaged version when prerequisites are met.

SNMP monitors configured on network nodes that do not support .NET Core 3.1 will automatically raise an alert in order to bring the issue to attention. The alert raised is worded as follows:

"SNMP monitor is only supported by Agents with a compatible .NET runtime. For more details see dat.to/rmmagentreq."

If a subsequent two-hourly .NET Core 3.1 prerequisite check is successful, the alert will be resolved.

NOTE: Network node devices that do not use SNMP monitoring do not have to meet the .NET Core 3.1 runtime requirement.

Windows

.NET Core 3.1 is natively supported by all modern Windows operating systems:

  • Windows 10
  • Windows Server 2016
  • Windows Server 2019
The following legacy Windows operating systems are supported with Windows Updates KB2999226 and KB2533623 installed:

  • Windows 7 SP1
  • Windows Server 2008 R2 SP1
The following legacy Windows operating systems are supported with Windows Update KB2999226 installed:

  • Windows 8.1
  • Windows Server 2012 R2
NOTES:
  • Windows Update KB2999226 is packaged with Microsoft Visual C++ 2015 Redistributable Update 3 or above. This includes Microsoft Visual C++ 2017 Redistributable.
  • Agents will check for .NET Core 3.1 compatibility at startup and subsequently every 2 hours. If the check is successful, a new binary will be downloaded and the Agent process will restart.

macOS and Linux

.NET Core 3.1 also runs on macOS and Linux. The PCSM Agent running on these operating systems already uses .NET Core 3.1 to function.

Internet Protocol
The PCSM Agent communicates with the platform using the IPv4 protocol.

NOTE: IPv6 connections are not supported at this time.
Help nº- 20200420 300102 EN

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