What are the supported operating systems and requirements for the Systems Management Agent?

Information applies to:

• Home versions of Windows are not supported.

• Windows
  • Windows Vista Enterprise 32-bit
  • Windows 7 32/64-bit with KB2999226 and KB2533623 updates installed
  • Windows 8/8.1 32/64-bit with KB2999226 update installed
  • Windows 10 32/64-bit
  • Windows Server 2008 & R2 32/64-bit (Standard editions) with KB2999226 and KB2533623 updates installed
  • Windows Server 2012 64-bit & Windows Server 2012 R2 64-bit with KB2999226 update installed
  • Windows Server 2016 64-bit
  • Windows Server 2019 64-bit
    
    NOTES:
    • Windows Server 2008 (not R2) does not support installation of Microsoft .NET Core and cannot be used for SNMP monitoring.
    • Windows Server 2016 64-bit: The Agent will work on Windows Server Core.
• macOS
  • The PCSM agent has been certified on macOS 10.14 Mojave, macOS 10.15 Catalina and macOS Big Sur 11.0.
  • Limited support is included for macOS 10.12 Sierra and macOS 10.13 High Sierra.
• Linux
  • The PCSM agent has been certified on the following versions:
    • Fedora: latest two 64-bit versions from version 28
    • Debian: latest two 64-bit Long-Term Support (LTS) versions from version 8 with libicu-dev, libssl-dev, and libcurl3 packages
    • CentOS: latest two 64-bit versions from version 7 with libicu package
    • Ubuntu: current 64-bit Long-Term Support (LTS) versions from 16.04.6 with libicu-dev and libssl-dev packages. Refer to list of releases.
    • Red Hat Enterprise Linux 7 64-bit and later versions using Extra Packages for Enterprise Linux (EPEL)
      
      NOTES
    • The PCSM Agent requires that a full runtime version of an open source tool set called Mono is installed on each Linux device. Supported Mono versions: Mono 3 and later. If Mono is already installed on the device, the installation script will not attempt to install it. However, if the already installed Mono version is not supported, the Agent will not work. Please also see further notes on the supported Linux versions further down. The Linux Agent is undergoing a gradual process of migration that, when completed, will remove the requirement for the Mono framework. When this change is complete it will be announced. The Mono framework will remain a requirement until further notice.
    • The PCSM Agent requires an operating system that is compatible with Microsoft .NET Core. While some ARM distributions are supported for the 32-bit architecture, generally a 64-bit version of Linux is required. Refer to this compatibility list.
    • Fedora and Debian require yum-utils to be manually installed prior to the Agent. When the Agent is being installed, the Linux installation script is able to recognize the supported Linux versions and install Mono from the official repository.
    • Debian: The Agent may work with any Debian-based distribution but support is only provided for the ones listed.
    • Red Hat Enterprise Linux: Mono can be installed from EPEL.
  • Limited support is included in earlier versions of the aforementioned.
• Smartphones and tablets
  • iOS 7 and later versions
  • Android 2.3.3 and later versions
    NOTE:
    • Android 10 devices operate in an audit-only functionality.

• .NET 4.0.3 or higher Client Profile version is not supported.
• Windows version 6.2 (Windows 8 / Windows Server 2012) and above meet installation requirements by default.

• Windows Imaging Component (Windows XP / Windows Server 2003 only)
• .NET Framework 4.0 (prerequisite for .NET Framework 4.0.3)
• .NET Framework 4.0.3

• If the download and installation of prerequisite software is required, it will take a considerable amount of time depending on internet bandwidth and device specification. It's normal to wait an hour in these cases for an installation to complete. Due to the silent nature of the PCSM Agent installer, no visual feedback will be present during this time.
• Existing PCSM Agents that do not meet the .NET Framework 4.0.3 minimum requirement will not automatically update. The 2017-1 .NET Minimum Requirement Utility [WIN] ComStore Component is designed for such scenarios. Devices still running version 2 of the .NET Framework after the 2017-1 release will retain a degree of functionality, but support for such devices will not be provided.

• The network node device performing ESXi monitoring must run on Windows operating system and have Microsoft .NET Framework version 4.7 or higher.
• The network node device performing ESXi monitoring can run on a guest machine on the ESXi host. Please note that the downside of monitoring from a guest is that all monitoring stops when the host goes down.
• ESXi monitoring is supported across subnets, so the network node device does not have to be on the same subnet as the ESXi device but it must be on the same network to be reachable.

Network node requirements for SNMP monitoring
IMPORTANT! The network node device performing SNMP monitoring must be compatible with the Microsoft .NET Core 3.1 runtime.

NOTE: The Agent is not compatible with the Microsoft .NET Core 3.1 runtime standalone installation. The Agent will download and use a packaged version when prerequisites are met.

SNMP monitors configured on network nodes that do not support .NET Core 3.1 will automatically raise an alert in order to bring the issue to attention. The alert raised is worded as follows:

"SNMP monitor is only supported by Agents with a compatible .NET runtime. For more details see dat.to/rmmagentreq."

If a subsequent two-hourly .NET Core 3.1 prerequisite check is successful, the alert will be resolved.

• Windows 10
• Windows Server 2016
• Windows Server 2019

• Windows 7 SP1
• Windows Server 2008 R2 SP1

• Windows 8.1
• Windows Server 2012 R2

• Windows Update KB2999226 is packaged with Microsoft Visual C++ 2015 Redistributable Update 3 or above. This includes Microsoft Visual C++ 2017 Redistributable.
• Agents will check for .NET Core 3.1 compatibility at startup and subsequently every 2 hours. If the check is successful, a new binary will be downloaded and the Agent process will restart.