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Creating exclusions for products based on Aether Platform

Information applies to:

Products
Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether Platform
Panda Endpoint Protection on Aether PlatformPanda Endpoint Protection Plus on Aether Platform

Situation

You need to exclude files and/or folders from scanning in products based on Aether Platform.

Preliminary steps

Before applying any exclusion for the permanent protection, ensure the following statements are true:

  • Folder exclusions:
    • Exclusions CONTAIN full path.
    • Exclusions DO NOT CONTAIN mapped drives.
    • Exclusions to network locations CONTAIN full UNC path.
    • User environment and variables are NOT supported.
    • Wildcards and question marks are NOT supported.

      Examples of CORRECT folder exclusions:

      C:\windows\system32
      \\192.168.21.23\test
      %ProgramFiles%\Test

      Examples of INCORRECT folder exclusions:

      Z:\ (where z is a mapped drive)
      C:\temp*\
      C:\?indows
  • File exclusions:
    • Exclusions CONTAIN full path.
    • Exclusions DO NOT CONTAIN mapped drives.
    • Exclusions to network locations CONTAIN full UNC path.
    • Wildcards and question marks are NOT supported.

      Examples of CORRECT exclusions:

      C:\windows\system32\filename.dll

      Examples of INCORRECT exclusions:

      C:\Wind*\System32\test.exe
      C:\windows\????.dll

Solution

Follow the instructions below in order to exclude elements from the scan:

NOTE: The example below covers excluding files for an individual Windows server, but the procedure to exclude files for a workstation or a group of machines is the same. Just right click on the appropriate container in the console.

  1. Access the Web Console.
  2. In the Settings tab, Workstations and servers section, select the profile that you want.
  3. Once in the Edit settings screen, select General option and go to Exclusions.
  4. On the Exclusions section enter any needed exclusions, such as:
    • Directories
    • Files
    • Extensions
  5. Once all exclusions have been included, save the changes. These changes will be applied in the next update of the signature file.

    In the case of using ASP.net applications, find out which folders to exclude from the antivirus scan by reading the MSDN (Microsoft Development Network) article called ASP.net Anti-virus Exclusion List.

    For additional information on the latest Microsoft exclusions, you can periodically review the Microsoft Anti-Virus Exclusion List page available in Microsoft's TechNet Wiki page.

Help nº- 20200116 700055 EN

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