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Error messages during the installation or upgrade of products based on Aether Platform

Information applies to:

Products
Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether Platform
Panda Endpoint Protection on Aether PlatformPanda Endpoint Protection Plus on Aether Platform

Find below the error messages that can be found during the installation of products based on Aether Platform together with a brief description of their meaning.

DescriptionRecommendation
Another installation in progressUser intervention not required. After completing the installation in progress, the installation will be retried.
Removal of third party protections not available (AV installed)User must remove the security product installed. The information about the incompatible product can be found in the report exported from the console, from the "Installing..." screen. The associated field is Other security products.
Error upon removing third party protections (AV installed)User must remove the security product installed. The information about the incompatible product can be found in the report exported from the console, from the "Installing..." screen. The associated field is Other security products.
Not enough free space in disk to carry out the installationUser must free up disk space. Installation to be retried and carried out once there is enough space.
Windows Installer service not operativeAs stated on the Microsoft page,"the Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered".

Help nº- 20200117 700031 EN

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