The purpose of this monitor is to alert the administrator if the system the agent is running on has not reported into the PCSM (in the case of a device is offline) or that the device has reported into the PCSM for a time period that the administrator has specified (in the case of a device is online).
In the Trigger Details, the administrator can specify the status of the agent: online or offline.
In the Alert Details, the administrator has the option to select the severity for this event.
Finally, in the Auto Resolution Details, the administrator can set the resolution period. This means should the alert condition not meet the conditions of the alert set for the period of time specified in this field, the alert will resolve itself, meaning that, should it do it again, the administrator will get another notification.
Once this page is configured, the administrator can select Next and in the Response Details paragraph, choose to run a component in response to the alert being raised, and/or specify the email.
After pressing Next again, the administrator has the option to:
- Have this alert create a support ticket.
- Assign which user gets assigned the support ticket.
- Indicate if users should have an email alert to notify them.