You're in: Panda Security > Home Users > Support > Product Knowledge Base

Rate us
What kind of help do you need?
(Examples:“Panda Security installation”, “I want to contact Panda”)
Print

How do I erase the information of my lost or stolen device with Panda Mobile Security?

Information applies to:

Products
Panda Mobile Security

WARNING!

This action will restore your device to its factory state.

The information and applications contained on the device and SD card will be removed.

Bear in mind that, after this action, you will not be able to recover your data.


If you are sure that you want to remotely wipe the information of your device, follow the steps below:

  1. Log in your Panda Account:
    https://myaccount.pandasecurity.com
  2. Scroll to the Panda Anti-Theft section and click Access Panda Anti-Theft.

    AntiTheft
  3. Select the device whose information you want to delete and click the Wipe button.
    The information of the device and the SD card will be deleted.

    Wipe Anti-Theft
  4. A warning message will be displayed:

    Confirm wipe Panda Mobile Security
  5. Once you click Wipe, the information of the device and the SD card will be deleted.
Help nº- 20131115 80808 EN
survey

Help us to improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer


Need Help?

Contact us and get solutions!



Forum

Register and get help from the Panda Community

Open a ticket

Quickest way to reach Support.
Open a ticket and get help!

Telephone

High call volume may result in longer wait times.

Mon-Fri 9:00-18:00 EST
1 800 603 4922 x 7015