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Error message: 190017 when updating my Panda 2013 product 

Information applies to:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Antivirus Pro 2013
Panda Ultrabook Protection

Symptoms

The antivirus update process in my Panda 2013 product fails, showing error code 190017.

Solution

To solve this problem follow the steps below:

  1. Reboot machine in Safe Mode. To do this, on starting up the computer, press function key F8 repeatedly to enter the start-up menu. When this menu is displayed, select the Safe Mode option.
  2. Once rebooted, access the antivirus installation path, by default C:\Program Files\Panda Security\Panda 2013.
  3. Find and delete the file named pav.sig.
  4. Reboot the computer normally.
  5. Try to update the antivirus again and verify that everything works fine again.

Useful links

For more information, refer to the Microsoft article on Safe Mode Boot options in Windows XP.

Help nº- 20120903 80509 EN
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