You're in: Panda Security > Home Users > Support > Product Knowledge Base

Rate us
What kind of help do you need?
(Examples:“Panda Security installation”, “I want to contact Panda”)
Premium Services
Premium Services

The license of my Panda 2013 is active but the program informs me that it has expired and I cannot perform updates

Information applies to:

Panda Global Protection 2013
Panda Internet Security 2013
Panda Antivirus Pro 2013
Panda Ultrabook Protection


When you renew the services of the Panda 2013 products, a message may appear warning you that the license has expired, even though you have correctly completed the renewal process.

License expired

Why does the message appear?

This message appears because after renewing the services, the program must contact the Panda server at least once, in order to update the license information.


You can solve the problem by running an update from the 2013 Panda product. Follow the steps below:

  1. Open your Panda 2013 product by double-clicking on the bear icon on the bottom of the screen.
  2. On the top right-hand side you can see the state of your license. Click the expiry date in order to configure it.

    License expired
  3. Click Refresh data to update your license status.
  4. Finally, check the License data section to make sure that the license expiry date has updated correctly.
    Once the process is complete, the license expired warning will no longer be displayed and the product will update successfully.

Help nº- 20120903 80500 EN

Help us to improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer

Need Help?

Contact us and get solutions!


Register and get help from the Panda Community

Open a ticket

Quickest way to reach Support.
Open a ticket and get help!


High call volume may result in longer wait times.

Mon-Sun 04:00-23:00 PDT