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Error 2080 installing, updating or uninstalling Panda Cloud Office Protection agent or protection

Information applies to:

Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Error 2080 is returned when installing, updating or uninstalling the Panda Cloud Office Protection agent or protection.

This error occurs because a process has timed out during the installation, update or uninstallation of the protection:

  • Timeout parameters are as follows:
  • Protection installation-> 30 minutes
  • Protection uninstallation-> 10 minutes
  • Protection upgrade-> 30 minutes
  • Agent upgrade-> 2 minutes
  • Agent uninstallation-> 5 minutes
  • Incompatible protection uninstallation-> 10 minutes

Data needed to report the incident
If the problem persists, send the following data to Panda for analysis:

  • WalUpg configuration file. This file is in %Programfiles%\Panda Security\WaAgent\WalUpg
  • Protection installation log WAC_Installer.log and the agent installation log Agent_Installer.log (the latter is only generated if there is an error during an update). These files are in %Programfiles%\Panda Security\WaAgent\WalUpg
  • WalUpg log file –at Detail level- once the error occurs. To get it, follow the steps below:
  1. Find the WalUpg.ini file in %Programfiles%\Panda Security\WaAgent\WalUpg
  2. Edit the file and add the following lines:
  3. Restart the Panda Endpoint Administration Agent service.

To reproduce the error, try executing the local process. Follow these steps:

  1. Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window
  2. Run the command waplpmng walupg –force –continue

    The WALUPG.log file generated will be saved to %Programfiles%\Panda Security\WaAgent\WalUpg

Help nº- 20130103 502080 EN

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