DownloadAntivirus
The TrustLayer Mail service offers the most powerful antivirus with TruPrevent™ Technologies, capable of detecting both known viruses and unknown threats.
- Antivirus Engine with automatic signature update.
- Heuristic system capable of blocking new viruses and unknown threats.
- Configurable notifications about the detected infections.
- Programmable virus quarantine of up to 30 days.
- Automatic deleting of messages with known viruses and spoof sender.
- Complete informs about the filter activity.
- SLA (Service Level of Agreement): 100% virus-free guarantee.
FAQs
How accurate is the virus filtering system?
The TrustLayer Mail service detects both known viruses (through its signature engine) and new threats by incorporating the latest proactive technologies and PandaLab's direct management of suspicious files. Together with quarantine management, this enables absolute protection against viruses, worms and Trojans. We are committed to offering a 100% virus-free service.
What virus protection guarantees does TrustLayer offer?
With respect to the antivirus filtering service, TrustLayer offers a 100% virus-free contractual guarantee.
What virus detection system/engines does it use?
The TL Mail service uses the Panda Software antivirus engine and is able to integrate other manufacturers' AV engines. It also uses TruPrevent™ Technologies enabling the identification of unknown malicious codes.
What is the update frequency of the antivirus engine?
The antivirus engine is updated automatically every time new signatures are released by Panda.
What happens to messages that contain viruses?
Messages with viruses are stored in the system's quarantine for up to 30 days, except known mass-mailing worms that spoof the sender's identity which are deleted directly, with only the log being kept for statistical purposes. After the predetermined time in quarantine, the message is automatically deleted.
Attachments thought likely to include a virus, and which do not match known patterns, are sent to PandaLabs for detailed analysis (if the client has subscribed to this AV Service), taking action (releasing or confirming its infected file status) in normally under 24 hours.
How can messages be seen in virus quarantine?
The system can be configured so that the addressee can see the message log in their virus quarantine, although they won't be able to access the messages. The log can include the sender (From), addressee (To), subject, date and time, as well as the name of the virus detected or reason for quarantine.
Can a message be released in the virus quarantine? Who does this?
Mail stored in the virus quarantine can be reviewed by domain administrators, who decide whether to delete or release them (sending them to the message addressee or redirecting them to a determined account) under their responsibility.
Does the system detect other types of attacks, for example, DHA, intrusion, etc.?
By combining tools and procedures, the TrustLayer Mail solution protects against directory, denial of service, intrusion attacks etc.
Does the system send notifications if it detects a virus? If so, to whom?
The system can configure different notifications if it detects a virus: to the addressee or administrator. Notifications can be removed for cases of mass mailing worms with spoofed sender addresses.