Du är här : Panda Security > Home Users > Support > Product Knowledge Base

Vad vill du ha hjälp med?
(Exempel:"Panda AdminSecure", "2093 error")
Print

Error 1289: Error on trying to obtain the server's reply

Informationen gäller för:

Produkter
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 1289 integrating or sending status information to the server. The message displayed is:

Error on trying to obtained the server's reply

Cause

This event is generated on trying to obtain the server’s reply to the integration message. The problem arises when the server message is received but one of the following situations occurs:

  • The message received from the agent does not include the item with the reply.
  • The reply is included but cannot be obtained.
  • The reply is obtained but it is empty.

As the problem is probably due to the server sending an incorrect message, the source of the problem should be investigated in the server.


Type of error

Error. It is displayed in the Windows Event viewer and the Waltest log.


Elements to check

Check the following on the computer:

  • No services have been stopped
  • The Integra.dat file is not malformed due to an error during agent installation or a system restart during installation.
  • The date on the computer is not incorrect (e.g. 29/2/1980).


Solution

If, after having checked the aspects listed above, the problem persists, it is the server that is causing it.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Artikelnummer- 20140519 501289 EN
survey

Hjälp oss att förbättra vår service genom att låta oss veta din åsikt.

Dina förslag hjälper till att lösa dina frågor snabbare och effektivare.

Har ditt problem lösts med hjälp av denna artikel? JA NEJ Thanks for your answer

Hur skulle du förbättra denna artikel?

Vill du kontakta teknisk support?