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(Esempio:“Panda AdminSecure”, “errore 2093”)
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Error 1287: There is another instance of the WalTest local process running

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 1287 integrating or sending status information to the server. The message displayed is:

The process is in execution


Cause

The error occurs because another instance of the WALTest local process is already running.

In theory, this is not dangerous, as the error is returned when two executions of the local process coincide.

However, if the server has not received status information for a long time, and the local process log files indicate that the error has been occurring in all executions for a long time, it could be an indication of blocking in the local process.

Type of error

Information. It will be displayed only in the Waltest log file.


Solution

Restart the Panda Endpoint Administration Agent service. To do this:

  1. Go to Start >> Run and write: services.msc. Press Enter.
  2. Find the Panda Endpoint Administration Agent service, place the pointer on this service, right-click and select Restart.
  3. If the service does not stop, go to the Task Manager, select the process WAHost.exe and stop it. Then restart the Panda Endpoint Administration Agent service.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Help nº- 20140519 501287 EN
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