You're in: Panda Security > IT Security for Business > support > Support Products Panda Security

What kind of help do you need?
(Example:“Panda AdminSecure”, “2093 error”)

Error 3356 updating the Endpoint Protection files

Information applies to:

Endpoint Protection
Endpoint Protection Plus


Error 3356 occurs updating the Endpoint Protection files, during the protection installation process.


Possible lack of coordination among the files on the server.


Once the error message is displayed on the screen, follow the steps below:

  1. Edit the file Walupd.ini in %ProgramFiles%\Panda Security\WaAgent\WalUpd
  2. Delete section WEB_CATALOG. See an example below:

    DATE=2010-11-25 15:19:43
  3. Click the option Retry that is displayed in the error window.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140701 503356 EN

Help us improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer

How would you improve this article?

Do you want to contact TechSupport?