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What does ActiveScan 2.0 do?
You can use ActiveScan 2.0 whenever you want to make sure that your PC is free from all types of threats.
What types of threats does ActiveScan 2.0 detect?
ActiveScan 2.0 detects all types of:
  • Viruses, Trojans, worms.
  • Spyware.
  • Jokes.
  • Dialers.
  • Hacking Tools.
  • Security Risks.
  • Tracking Cookies.
It also detects vulnerabilities of software installed on your PC which could compromise your computer’s security.
What requirements should my PC meet to run ActiveScan 2.0?
Your PC must meet the following requirements:
  • Operating system: Windows 2000/XP (32- and 64-bit)/Vista (32- and 64-bit)/7 (32- and 64-bit).
  • RAM: 128 MB or more.
  • Browser:
    • Internet Explorer 6 or later, 32-bit version.
    • Mozilla Firefox 1.5, 2.0 or 3.x.
    • Have Javascript execution enabled.
    • Cookies enabled.
  • Free disk space: 150 MB.
  • Processor: Pentium 300 MHz or faster.
  • Permissions: You need to be the computer administrator to install the ActiveX control.
Why does a screen appear with a security warning?
ActiveScan 2.0 uses ActiveX controls in order to work. These need to be downloaded onto your computer and run for ActiveScan 2.0 to scan your PC.
For this reason, if you see messages requesting your consent to install these controls on your PC, you should allow them to be downloaded and installed. Otherwise, the process will stop.
Do ActiveX controls represent any danger?
Panda ActiveX controls are completely safe. They have a digital signature or authentication certificate in the name of Panda Security, which your Internet browser will notify you of before downloading and running them.
Nothing will be run without your consent, unless you have configured your browser to run these objects without asking you first.
It takes a while for the scan to start. Why?
Before the scan starts, it is necessary to download and install an ActiveX control on your computer. This is only necessary the first time that you use ActiveScan 2.0. Then, and before the scan starts, the components that guarantee detection of the most recent threats must be updated. Under normal circumstances, this process should take just a few minutes. However, this will depend on the speed of your Internet connection and the characteristics of your PC.
What should I do if there is a problem during download?
The ActiveScan 2.0 download may be interrupted or the communication could be lost. This is usually due to deficient communications or communication interruption. In this case, you have to start the download process again. If you use a firewall or a proxy, check it is configured correctly and your PC meets the minimum requirements.
Does ActiveScan 2.0 provide permanent protection?
No, ActiveScan 2.0 is an online scanner that detects threats on your PC at the moment you scan it. ActiveScan 2.0 can protect you while you are using it and can only ensure that your PC is clean at that moment.
To protect your PC permanently you need protection that continuously scans all the actions carried out by your system. For example, every time you open or copy a file (ActiveScan 2.0 doesn’t do this).
What is the difference between a quick scan and a full scan?
  • Quick scan: It only scans the locations generally used by viruses and checks if there are any active threats on the PC at the time of performing the scan. It only takes a few minutes.
  • Full scan: It carries out an in-depth scan of your PC searching for both active and latent threats (those that are not running at the time of the scan). The duration of this scan will depend on the amount of data on the hard disk and the speed of your PC.
What happens if I close the window when scanning with ActiveScan 2.0 or if I cancel the scan?
To complete the scan and the disinfection satisfactorily you must let these processes finish. If you close the ActiveScan 2.0 window or cancel the scan, you won’t be able to resume it. In that case you will need to start the process again.
Is it possible to scan specific folders or files on my PC?
Yes, you can do so very easily with ActiveScan 2.0. This will allow you to save time when you want to scan one single file or folder, for example.
You have the following options:
  • If you only want to scan your documents, click Other scans > Scan My documents.
  • If you only want to scan your email, click on Other scans > Mail scan.
If you want to scan a specific file or folder, click Other scans > Other scans. In the dialog box that appears, select the directory or folder that you want to scan and click OK.
If ActiveScan 2.0 does not detect any viruses, does this mean my computer is clean?
If you performed a full scan of your PC and ActiveScan 2.0 didn’t detect any threats, your PC is clean, at least for the moment.
ActiveScan 2.0 performs an in-depth scan of your PC using the latest technologies available, but doesn’t keep your PC permanently protected. For that, you must have an up-to-date antivirus with permanent protection enabled.
How can I get more information about the threats detected?
When the scan is finished, a report is displayed with the threats detected, the suspicious files and the vulnerabilities found on the PC.
The report shows the type of threats detected, their danger level, etc. If you want more information, click the Show link (it shows the path where the threat was detected) and + Info (it gives detailed technical information about the threat in our Virus Encyclopedia).
What does it mean if ActiveScan 2.0 has detected a suspicious file on my PC?
A suspicious file is a file that, due to its characteristics and behavior, could pose a threat to your PC.
Occasionally, ActiveScan 2.0 might not be able to determine if a file is a threat. In those cases, ActiveScan 2.0 classifies it as a suspicious file and gives you the opportunity to send it to our experts for analysis. It is advisable to send us all the suspicious files detected, as they will be extremely useful for us to improve the detection capacity of ActiveScan 2.0.
What is a vulnerability?
Vulnerabilities are security flaws in IT applications that could turn your computer into easy prey for viruses and hackers.
ActiveScan 2.0 checks if your PC contains software with vulnerabilities that could compromise the security of your computer. When ActiveScan 2.0 detects a vulnerability in your computer, it indicates so in the results report. In this case, click + Info to obtain more information about how to fix the vulnerability.
What is IE Tab Classic and how can I use it?
ActiveScan 2.0 is designed to work with Internet Explorer and Firefox. If you use Chrome and want to scan your PC with this browser, a message will be displayed informing you that you must install the IE Tab Classic extension, which opens Internet Explorer pages in Chrome.
Click the link to install the extension. Once you install it, a new icon similar to that of Internet Explorer will be displayed in the Chrome address bar. Go to the ActiveScan 2.0 page. Once there, click the icon. From then on you can use ActiveScan 2.0 normally.
This way you will be able to access ActiveScan 2.0 in the future. If we still haven’t found a solution, use the extension to continue enjoying ActiveScan 2.0 in your Chrome browser.