Published by Leyre Velasco
A couple of years ago we explained how Technical Support had evolved and adapted to the web 2.0 trends. The term Web 2.0 is associated with web applications which facilitate interactive exchange of information, data sharing, and collaboration on the world wide web. It is thought to have been coined after a conference held by O´Reilly Media in 2004. The web 2.0 philosophy promotes web-based communities, hosted services, web applications, social-networking sites, video-sharing sites, wikis, blogs, not to mention social networks aimed at various sociological profiles.
Companies are more and more implementing community knowledge bases enabling users to solve product and customer service issues on their own. In Panda Security, we are particularly sensitive to this issue and have deviced additional means of Support such as forums, multimedia tutorials, blogs, etc. Check out the Homeusers Support website for proof! The Panda Security International Technical Support Forum for example, enables not only moderators, but users to directly help one another.
These new sources improve the quality of support as massive feedback is obtained directly from the users themselves. Community knowledge bases create smarter, more informed customers and users. Content can be authored by both internal and external resources providing a rich source of information relating to the company’s products and services. What´s more, collaboration is a key issue: It improves decision-making, and enables knowledge workers to meet mission objectives with the best information available. However, for an average user, technology in this regard may have already gone too far, and the user finds himself not really prepared to face the trend in technology, some users even questioning the validity of all these tools.
So, before web 3.0, the natural evolution of web 2.0, spreads, let´s test how web 2.0 you are!! Simply fill in this quiz on social media and web 2.0 by Quizible and check how many of the 32 icons you recognize!!
Which form of interactive 2.0 means do you prefer? Blogs? Forums?Social networks?
Panda Security specializes in the development of endpoint security products and is part of the WatchGuard portfolio of IT security solutions. Initially focused on the development of antivirus software, the company has since expanded its line of business to advanced cyber-security services with technology for preventing cyber-crime.
4 comments
I scored only a 15/34, but at least it’s a start 😉 !
Hi B!
Oh well, I scored 16 myself, pretty good anyway, I think. Thanks for commenting!!
Leyre
I guess I am totally illiterate….I looked and saw maybe 3 that I knew outright and 1 or 2 that I recognized the logo as familiar but couldn’t place a name. I don’t know whether I should try to learn more of them or not. I am retired and went thru a phase of gaming via facebook and then realized that I had absolutely nothing tangible to show for all the hours and money I had spent. I had my info and ID stolen on facebook at least twice by people in Europe and the Mediterranean. I have gone back to creative endeavors and have won several Blue Ribbons for my work at our State Fair. I do shop online…I have specific places that I go. I am just not so sure that it is such a good thing to have such a huge presence on the web.
Hi Kandi,
First of, thank you very much for taking the time to read and comment our posts!! I think the presence on the web depends on what one decides. For me, I find Twitter very useful to keep myself informed. I also have a Facebook profile but could easily do without. But I have friends who absolutely love Facebook and seem to need it. Now, I say, people were perfectly content before the Internet existed so.. it is entirely up to you 🙂 Oh, many congratulations on your Blue Ribbons!
Take care,
Leyre