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Technical Support

Panda Security Product Support LifeCycle

 

PANDA SECURITY PRODUCT SUPPORT LIFECYCLE

Introduction - Product LifeCycle Policy

In order to offer our clients the most effective, innovative solutions, Panda Security has defined the following product, version and platform maintenance policy. This information can be used by our clients and partners to make implementation plans for their networks well in advance.

This document is for informative purposes only. It may be subject to last-minute modifications not previously defined in the lifecycle policy.

Due to the constant evolution of the malware dynamic, Panda Security needs to continuously change and adapt its products to that they continue to offer maximum protection to our clients. Products, versions and platforms that have reached their EoL might not respond adequately to malware as they will not receive any updates or hotfixes, nor will they be further improved. This can reduce protection capacity or cause the product to malfunction, enter into conflict with third-party software or cause false positives and negatives.

First Customer Shipment (FCS)

This is the date from which the product, version, platform or platform version is available to end-clients.

End of Sale Date (EoS)

This is the date from which the product, version, platform or platform version is no longer available for purchase.

End of Maintenance (EoM)

This the date from which development of the product, version, platform or platform version finishes. However, the Updates, SOS Virus and Online Support services continue until the End of Life (EoL) date.

The Support Dept. will still ask clients to update their solutions to the latest available version. However, if it is possible to answer clients without them having to update their software, they will be answered.

End of Life (EoL)

This is the date from which the Updates, SOS Virus and Online Support services could finish.

The Support Dept. will ask clients to update their solutions to the latest available version.

FCS

Product is sold, developed, maintained and supported.

EoD

Product is no longer developed but is sold, maintained and supported.

EoS

Product is no longer sold, but is maintained and supported.

EoM

Product is no longer maintained or supported but maintains updates, SOS Virus and Web Support.

EoL

There are no longer Updates, SOS Virus or Web Support.

FCS V1. Product version V1 is sold, developed, maintained and supported.

EoD V1. Product version V1 is no longer sold, but is maintained and supported.

EoM V1. Product version V1 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V1. There are no longer Updates, SOS Virus or Web Support for version V1.

FCS V2. Product version V2 is sold, developed, maintained and supported.

EoD V2 - EoS V2. Product version V2 is no longer sold, but is maintained and supported.

EoM V2. Product version V2 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V2. There are no longer Updates, SOS Virus or Web Support for version V2.

FCS

Platform and version is maintained and supported.

EoD

Development is stopped for this platform and version but is sold, maintained and supported.

EoS

This platform and version is no longer sold, but is maintained and supported.

EoM

This platform is no longer maintained or supported but maintans Updates, SOS Virus and Web Support.

EoL

There are no longer Updates, SOS Virus or Web Support for this platform and version.

Lifecycle milestones

First Customer Shipment (FCS)

This is the date from which the product, version, platform or platform version is available to end-clients.

End of Sale Date (EoS)

This is the date from which the product, version, platform or platform version is no longer available for purchase.

End of Maintenance (EoM)

This the date from which development of the product, version, platform or platform version finishes. However, the Updates, SOS Virus and Online Support services continue until the End of Life (EoL) date.

The Support Dept. will still ask clients to update their solutions to the latest available version. However, if it is possible to answer clients without them having to update their software, they will be answered.

End of Life (EoL)

This is the date from which the Updates, SOS Virus and Online Support services could finish.

The Support Dept. will ask clients to update their solutions to the latest available version.

Product lifecycle
FCS

Product is sold, developed, maintained and supported.

EoD

Product is no longer developed but is sold, maintained and supported.

EoS

Product is no longer sold, but is maintained and supported.

EoM

Product is no longer maintained or supported but maintains updates, SOS Virus and Web Support.

EoL

There are no longer Updates, SOS Virus or Web Support.

Version lifecycle

FCS V1. Product version V1 is sold, developed, maintained and supported.

EoD V1. Product version V1 is no longer sold, but is maintained and supported.

EoM V1. Product version V1 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V1. There are no longer Updates, SOS Virus or Web Support for version V1.

FCS V2. Product version V2 is sold, developed, maintained and supported.

EoD V2 - EoS V2. Product version V2 is no longer sold, but is maintained and supported.

EoM V2. Product version V2 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V2. There are no longer Updates, SOS Virus or Web Support for version V2.

Platform and version
FCS

Platform and version is maintained and supported.

EoD

Development is stopped for this platform and version but is sold, maintained and supported.

EoS

This platform and version is no longer sold, but is maintained and supported.

EoM

This platform is no longer maintained or supported but maintans Updates, SOS Virus and Web Support.

EoL

There are no longer Updates, SOS Virus or Web Support for this platform and version.

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