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How to report issues related to products based on Aether Platform from the console?

Information applies to:

Products
Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether PlatformPanda Data Control
Panda Endpoint Protection on Aether PlatformPanda Endpoint Protection Plus on Aether PlatformPanda Patch Management

Aether Platform integrates Panda Support Information (PSInfo), the Support tool that you can use to:

  • Report a problem
  • Collect data for diagnosis

How can I report issues through the console?

  1. Just access the console, click the Computers tab, select the specific computer with problems, right-click on the icon and select Report a problem.

  2. You will be presented with the following window.



    It is very important that you enter a concise description of the issue, enter your email address and, finally, click Send.
  3. Once the information is sent, click Close on the following screen.

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