Panda Security is well-known for its expertise in detecting, preventing and removing malware infections. But as any PC owner knows, there’s a lot of other things that can go wrong. The sort of problems that take time and expertise to fix.
So we’ve made your Panda Dome subscription even better. Now anyone with a valid subscription can get free technical support for their devices, 24 hours a day, seven days a week.
Our support engineers are here to help – here’s just some of the things they can do.
Complete new device set-up
Bought a new smartphone, or maybe a digital camera? Our engineers can help you finish setting up your device – and check that everything is running properly so you get the very best from it.
Set-up a backup routine
There is all kinds of important data stored on your computer, from treasured family photographs to banking and billing information. If your breaks down or is infected by malware, your files and data are at risk of permanent loss.
Our engineers can help you set up a backup system to take a copy of your data just in case something bad does happen. And if you ever need to get information from your backup, we can help with that too.
Install and configure software
Setting up new software should be relatively straightforward – but sometimes you’ll be prompted for information you just don’t know. Where do you want to install the program? Who should the application be installed for? And what are the implications of these decisions?
Using their knowledge and experience, our engineers can guide you through the process and ensure everything is running correctly.
Troubleshoot device syncing
Your smartphone also holds a lot of valuable information – like your photographs. And it should be backed up regularly too.
Our engineers can help you configure device syncing to ensure that a copy of your pictures are stored securely either in the cloud, or on your home computer. And we can help troubleshoot and fix issues that prevent these backups completing successfully.
Remove malware infections
Despite your best efforts, sometimes malware gets through. If your computer is behaving strangely, or your anti-malware has alerted you to a problem, our engineers can help.
We’ll help you disinfect viruses, recover data from backup and configure Panda Dome for maximum protection.
A free trial for everyone
The Panda Support service is reserved for our Dome subscribers – but anyone can test it free. We’ll carry out a free device health check and that identifies potential problems – and advise you on how to fix them.
Book your free health check now – our technical support contact details are here.
USA: +1 (202) 629 9355
Canada: +1 (438) 228 9996
Thank You for “free technical support” . Maybee I need it sometimes in the future.
Every time I receive an attachment by Email a message pops up informing me the attachment contains a virus and the attachment has been deleted , I know there is no virus in the attachments as other people have printed off the attachments without problems, can you please advise what the problem is , thanks
that sounds like a very handy system to have available for your customer to access.
Hi there, we bought Panda Dome and Panda VPN and use it on our computers.
Can we have it as an app for android so that we can run it on our new smart tv?
Hello, you have purchased a license for more than one device you can install without problems on your Android mobile.