Error Code 1: Catching Exceptions and Creating Minidumps

If you’re having any type of problem with Panda Cloud Antivirus (a recent one we’re getting is the Error Code 1 while scanning) you can help us troubleshoot it by enabling exceptions and having Panda Cloud Antivirus create minidumps when it runs into a problem.

You can enable exceptions easily by creating the following registry key:
   Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINESOFTWAREPanda SecurityPanda Service HostExceptions]

For those less familiar with manipulating the Windows Registry you can simply download and execute the following Exceptions.reg file which will automatically make the change in the Registry for you:
Enable Exceptions

Once enabled, any exception caught will be shown to you in popup windows similar to the following ones:

If this happens, you can find the minidump in the following locations:

  • XP: c:documents and settingsall usersProgram datapanda securitypanda cloud antivirus
  • Vista: c:program datapanda securitypanda cloud antivirus

Simply compress (in a ZIP or similar) the minidump and send it to us. We have enabled an FTP account where these can be uploaded to.
FTP Server:
Username: betatester
Password: d8PvVVdTQzWv

Don’t forget to drop us a note at if you do upload a minidump so we can provide you with an answer or fix after we analyze your upload.

Again thanks to all that are helping us improve Panda Cloud Antivirus !


Related News

2 Responses

Leave a Reply
  1. Orlando
    Jul 29, 2009 - 03:15 PM

    Hi everyone. i just wanted to say that its application data not program data.

    Have a nice day.

  2. Pedro Bustamante
    Jul 31, 2009 - 12:38 AM

    @Orlando Thanks 🙂


Leave a Reply

Your email address will not be published. Required fields are marked *