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Technical Support

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Life Cycle of Adaptive Defense and Endpoint Protection products

Information applies to:

Products
Adaptive DefenseAdaptive Defense 360
Endpoint ProtectionEndpoint Protection Plus

Due to the constant evolution of the malware dynamic, Panda Security needs to continuously change and adapt its products to that they continue to offer maximum protection to our clients. In order to offer our clients the most effective, innovative solutions, Panda Security has defined the following product, version and platform maintenance policy or Life Cycle for Adaptive Defense and Endpoint Protection products.

The terms included in the life Cycle document are defined as follows:

  • First Customer Shipment (FCS)

    This is the date from which the product, version, platform or platform version is available to end-clients.
  • End of Sale Date (EoS)

    This is the date from which the product, version, platform or platform version is no longer available for purchase.
  • End of Maintenance (EoM)

    This the date from which development of the product, version, platform or platform version finishes. However, the Updates, SOS Virus and Online Support services continue until the End of Life (EoL) date.

    The Support Department will still ask clients to update their solutions to the latest available version. However, if it is possible to answer clients without them having to update their software, they will be answered.
  • End of Life (EoL)

    This is the date from which the Updates, SOS Virus and Online Support services could finish.

    The Support Department will ask clients to update their solutions to the latest available version.
Products, versions and platforms that have reached their EoL might not respond adequately to malware as they will not receive any updates or hotfixes, nor will they be further improved. This can reduce protection capacity or cause the product to malfunction, enter into conflict with third-party software or cause false positives and negatives.

Thus, this information may be useful by our clients and partners to make implementation plans for their networks well in advance.

This document is for informative purposes only. It may be subject to last-minute modifications not previously defined in the Life Cycle policy.
Help nº- 20161004 50096 EN

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