Below you can find the minimum requirements of our Panda Dome products.
Windows
- Operating system:
- Windows 11
- Windows 10 (32/64-bits)
- Windows 8/8.1 (32/64-bits)
- Windows 7 (32/64-bits)
- Windows Vista (32/64-bits)
- Windows XP 32-bits (SP3 or later)
Android
- Operating system: Android 5 or later.
- Operating system: macOS X 10.10 or later.
- Operating System: iOS 11 or later.
Panda solutions require SHA-256 encryption algorithms in order to ensure secure communication between the endpoint and the Panda servers. However, certain operating systems, such as Windows XP SP3, do not include such certificates and ciphering methods by default. To solve this issue, please ensure the following Microsoft's KBs are installed:
- KB3072630
This KB verifies the digital signature of the Panda installation packages and their corresponding files. If the computer does not have this KB, download it from here and install it.
IMPORTANT! The installation requires restarting the computer. - KB3033929
This KB adds SHA 256 support for Windows 7 and 2008. If it is not installed, download the x64 or x32 version from here. - KB4474419
Adds Support to SHA-2 for Windows 7 + SP1 y Windows 2008 R2 + SP1. Access this link to download it. - KB4490628
Adds Support to SHA-2 for Windows 7 + SP1 y Windows 2008 R2 + SP1. Access this link to download it.
Once the KBs mentioned above are installed, download and extract the content of the CertCheck.zip file (password: panda) and run the file called CertCheck.exe with administrator privileges from CMD or from Windows Explorer. If this continues failing, use the psexec tool to update the SYSTEM account certificate container.
Example: psexec.exe -s -i CertCheck.exe
X32 https://live.sysinternals.com/PsExec.exe
X64 https://live.sysinternals.com/PsExec64.exe
- Rootsupd
Microsoft tool to update the computer's certificates. It has been withdrawn from the download site because Windows XP is no longer supported, so use it under your responsibility and preferably on a test box before you deploy it to more computers. Contact Microsoft for help if you have any questions.
Download rootsupd, unzip the file (password panda) and run the rootsupd.exe file.
NOTE: We strongly recommend to verify that the operating system does not block the execution of the rootsupd.exe file. To do so, go to the Properties of the file and unblock the file.