There are cases in which it is not possible to complete the action defined when running a scan, and therefore, the detected malicious items cannot be deleted, disinfected, quarantined, or sent to our antivirus lab for analysis.
This can be due to the following reasons:
You don't have the necessary permissions to perform the action.
There has been a connectivity error or the computer is not connected to the Internet.
There is a problem on the system that prevents the product from working correctly.
Most likely, the file that the solution is trying to act on is a critical system file. Due to this, it is not possible to perform some of the actions required to neutralize the threat.
On other occasions, the file resides in a special container or a licensed compressed file and it is therefore not possible to act on it, despite your Panda product has detected the presence of a dangerous item.
Restart the computer as an administrator.
Check that you have an active network connection.
Scan the suspicious file again.
If the problem persists, scan the computer with Cloud Cleaner, the security solution developed by Panda Security that leverages the latest and most effective disinfection technologies.
Cloud Cleaner provides an extra layer of security against next-generation malware that uses advanced techniques to spread, remain hidden, and make disinfection more difficult. Cloud Cleaner is an advanced security tool that uses minimum system resources and provides constantly updated anti-malware protection thanks to Collective Intelligence.
To download Cloud Cleaner, go to this website and click Download now.
Then, run the installer and follow the steps of the setup wizard. When the scan is complete, restart the computer to complete the disinfection process.