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How to report issues with products based on Aether from the web UI (iOS)

Information applies to:

Products
Panda Adaptive Defense 360 on Aether Platform
Panda Adaptive Defense on Aether Platform
Panda Endpoint Protection Plus on Aether Platform

Follow these steps to report issues with the iOS protection of your prodict based on Aether.
  1. Go to the Aether web UI.
  1. On the Computers tab, go to the details screen of the IOS device affected by the problem you want to report.
  2. Click the context menu button, select Report a problem, add a short description of the problem, the contact email address and click Send.
  3. Then, you will see a message like this on the IOS device:

  4. Replicate the issue.
  5. Tap on Send Report.

Our Support technicians will contact you to provide you with a solution or to request additional information.
Help nº- 20220510 700135 EN

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