Technical Support

Need help?

 

How to link your WatchGuard and Panda accounts

Information applies to:

Products
Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether Platform
Panda Endpoint Protection on Aether PlatformPanda Endpoint Protection Plus on Aether Platform

To use Panda products, you must have a Panda account and a WatchGuard account that are linked to each other.

Before you purchase Panda products, we recommend that you use the account mapper to link your Panda account and your WatchGuard account. If you do not have a WatchGuard account or a Panda account, the account mapper can create an account for you.

The first time you activate a license for a Panda product, you are prompted to link your Panda account and your WatchGuard account if you have not already done so.

To link your Panda account and your WatchGuard account:

Go to accountmapper.watchguard.com. From this page you can create a Panda account, a WatchGuard account, or link your existing Panda and WatchGuard accounts.


Do one of the following:
+ If you have a WatchGuard account but you do not have a Panda account: - If you have a WatchGuard account but you do not have a Panda account:
  1. Click I have a WatchGuard account and need a Panda account.
    You are prompted to confirm your choice.
  2. Click Continue.
    A WatchGuard login page opens.
  3. Type your WatchGuard account user name and password.
  4. Click Log in. You see the details of the Panda account that will be created for you. We recommend that you save your account ID. You need this ID if you contact Support.
  5. Click Submit.
    A Panda account is created for you.
  6. Click Continue.
+ If you have a Panda account but you do not have a WatchGuard account: -If you have a Panda account but you do not have a WatchGuard account:
  1. Click I have a Panda account and need a WatchGuard account.
    You are prompted to confirm your choice.
  2. Click Continue.
    A Panda login page opens.
  3. Type your Panda account user name and password.
  4. Click Log in. You see the details of the WatchGuard account that will be created for you. We recommend that you save your account ID. You need this ID if you contact Support.
  5. Click Submit.
    A WatchGuard account is created for you.

    INFO If you have a Panda Partner account, a WatchGuard Partner account is created for you.
    Click Continue.

+If you have a WatchGuard account and a Panda account: - If you have a WatchGuard account and a Panda account:
  1. Click I have both WatchGuard and Panda accounts.
    You are prompted to confirm your choice.
  2. Click Continue.
    A WatchGuard login page opens.
  3. Type your WatchGuard account user name and password.
  4. Click Log in.
    A Panda login page opens.
  5. Type your Panda account user name and password.
  6. Click Log in.
    Your Panda account is linked to your WatchGuard account.

    INFO If you have a Panda Partner account and a WatchGuard end-user account, this process upgrades your WatchGuard end-user account to a WatchGuard Partner account.
  7. Click Continue.
Help nº- 20210329 700110 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT

Hello!

You’re about to visit our web page in English
Would you like to continue?

Yes, I want to visit the web page in English No, I want to visit the web page in

If this is not what you’re looking for,

Visit our Welcome Page!