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How to uninstall products based on Aether platform in Windows, Linux, macOS, iOS and Android

Information applies to:

Products
Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether Platform
Panda Endpoint Protection on Aether PlatformPanda Endpoint Protection Plus on Aether Platform

You can uninstall the Panda Adaptive Defense or Endpoint Protection software manually from the operating system?s control panel, or remotely from the Computers area or from the Computer protection status and Licenses lists.

Manual uninstallation
The Panda Adaptive Defense or Endpoint Protection software can be manually uninstalled by end users themselves, provided the administrator has not set an uninstallation password when configuring the security profile for the computer in question. If an uninstallation password has been set, the end user will need authorization or the necessary credentials to uninstall the protection.
Installing Panda Adaptive Defense or Endpoint Protection products actually installs multiple independent programs depending on the target platform:
  • Windows and macOS computers: agent and protection.
  • Linux computers: agent, protection and kernel module.
  • Android devices: protection.
  • iOS devices: protection and MDM profile if administered.
To completely uninstall the software, all modules must be removed. If only the protection module is uninstalled, the agent will install it again after some time.
  • On Windows:
    • On Windows 8 and later: Control Panel > Programs > Uninstall a program.
      Alternatively, type 'uninstall a program' at the Windows Start Screen.
    • On Windows Vista, Windows 7, Windows Server 2003 and later: Control Panel > Programs and Features > Uninstall or change a program.
    • On Windows XP: Control Panel > Add or remove programs.
    • During the uninstallation process, some files or libraries might not be completely removed, causing errors.
      In a case like that, it is necessary to use the tool provided by Panda Security to completely uninstall the agent and protection. Please follow the steps below:
      1. Download and unzip the file dg_aether.zip (password panda).
      2. First, run the agent removal file DG_AETHER.exe file and restart the computer.
      3. Next, run the protection removal file DG_PANDAPROT_8_XX.exe and restart the computer.
      4. The uninstallation process may take a few minutes. Once it is complete, restart the computer.
  • On macOS:
    1. Open Terminal Finder > Applications > Utilities > Terminal
    2. To uninstall the protection run command:
      sudo sh /Applications/Endpoint-Protection.app/Contents/uninstall.sh
    3. To uninstall the Agent run command:
      sudo sh /Applications/Management-Agent.app/Contents/uninstall.sh
  • On Android devices:
    1. Go to Settings, Security > Device administrators
    2. Clear the Panda Adaptive Defense 360 checkbox. Then, tap Disable > OK.
    3. Back in the Settings window, tap Apps.
    4. Click the product, for example, Panda Panda Endpoint Protection > Uninstall > OK.
  • On Linux: On Linux, use the desktop environment to manage the packages included in the distribution.
    • Fedora: Activities > Software > Installed
    • Ubuntu: Ubuntu software> Installed

      We recommend using the command line as root to uninstall the product:
    • /usr/local/management-agent/repositories/pa/install --remove
      (removes the protection)
    • /usr/local/management-agent/repositories/ma/install --remove
      (removes the agent and repositories)
  • On iOS:
    • On an iOS device not enrolled into an MDM solution
      • Tap and hold the WatchGuard Mobile Security app on the Home screen. All the apps on the device start jiggling and the icon "-” appears on all of them.
      • Tap the "-" icon in the upper-left corner of the WatchGuard Mobile Security app. The Delete WatchGuard Mobile Security? dialog box opens.
      • Tap bapp. The Do you want to delete WatchGuard Mobile Security? dialog box opens.
      • Tap Delete. The app is uninstalled from the mobile device.
    • On an iOS device enrolled into the Panda MDM solution
      • On the Home screen, tap Settings. The Settings app opens.
      • From the side panel, tap General. The General window opens.
      • Tap VPN and device management. The WatchGuard MDM Service downloaded profile is shown.
      • Tap Remove management. The Remove management window opens.
      • Tap the Remove button. The management profile is removed. Next, the WatchGuard Mobile Security app is also removed.
    • On an iOS device enrolled into a third-party MDM solution
      Unlike with devices enrolled into the Panda MDM solution, in this case we recommend that you uninstall the WatchGuard Mobile Security app using the third-party MDM solution from which it is managed. If you delete the management profile manually from the smartphone, all the software that was installed using the MDM solution is also lost, and the device can no longer be centrally managed from the MDM solution.
Remote uninstallation
Follow these steps to remotely uninstall the software from a Windows computer:
  • Access the Computers area (or the Licenses or Computer protection status lists), and select the checkboxes of the computers whose protection you want to uninstall.
  • From the action bar, click the Delete button. A confirmation window will be displayed.
  • In the confirmation window, select the Uninstall the Panda agent from the selected computers checkbox to completely remove the Panda Adaptive Defense or Endpoint Protection software.
Once uninstalled, all data associated with the computers will disappear from the management console and its different counters (malware detected, URLs blocked, emails filtered, devices blocked, etc.). However, all that information will be retrieved as soon as you reinstall the Panda Adaptive Defense or Endpoint Protection software.

NOTE: Remote uninstallation is only supported on Windows platforms. On Linux and macOS platforms, the affected computer and its associated information will be removed from the management console and its counters, but they will immediately reappear in the next discovery task.

Help nº- 20220624 700051 EN

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