Uninstalling the software

After 30 June 2026, the product license will be automatically removed from all computers that run these OS versions: Windows XP, Windows Vista, macOS Yosemite, macOS El Capitan, macOS Sierra, macOS High Sierra, and macOS Mojave.
After 30 June 2027, the product license will be automatically removed from all computers that run Windows Server 2003 and Windows Server 2008 (Windows 2008 R2 will continue to be supported).
Computers without a license will have all protections disabled, lose access to Collective Intelligence, stop receiving signature file updates, and cease to run assigned tasks. For more information about our End-of-Life policies, go to https://www.watchguard.com/wgrd-trust-center/end-of-life-policy.

You can uninstall the Panda Adaptive Defense 360 software locally from the control panel of the operating system on each computer, or remotely from the Computers top menu or from the Computer protection status and Licenses lists in the security software console.

Manual uninstallation

End users can manually uninstall the security software, if the administrator has not configured an uninstallation password in the security settings profile applied to their computer. If an uninstallation password is required, the end user requires authorization or the necessary credentials to uninstall the software.

To configure or delete the agent uninstallation password, see Configuring security against protection tampering.

When you install Panda Adaptive Defense 360, multiple applications are installed, based on the platform:

  • Windows and macOS computers: agent and endpoint security product.

  • Linux computers: agent, endpoint security product, and kernel module.

  • Android devices: endpoint security product.

  • iOS devices: endpoint security product and MDM solution management profile.

To completely uninstall Panda Adaptive Defense 360, you must remove all modules. If you uninstall the endpoint security product only, the agent will install it again.

On a Windows 8 or later computer

  • Control Panel > Programs > Uninstall a program.

  • Alternatively, type 'uninstall a program' at the Windows Start screen.

On a Windows Vista, Windows 7, Windows Server 2003 or later computer

  • Control Panel > Programs and Features > Uninstall or change a program.

On a Windows XP computer

  • Control Panel > Add or remove programs.

Uninstalling the security software with the uninstallation tool

On a Windows computer, during the uninstallation process, some files or libraries might not be completely removed and cause errors. You can use the tool provided by Panda Security to completely uninstall the agent and protection.

This uninstallation process can take a few minutes. When the uninstallation completes, restart the computer.

Follow these steps:

  • Download and unzip the file GU.zip (Password: panda).

  • Run the agent removal file GU_AGENT.exe. Restart the computer.

  • Run the protection removal file GU_PROT.exe. Restart the computer.

On a macOS computer

  • Open a Terminal window: Terminal Finder > Applications > Utilities > Terminal.

  • To uninstall the security software, run this command: sudo sh /Applications/Endpoint-Protection.app/Contents/uninstall.sh

  • To uninstall the agent, run this command: sudo sh /Applications/Management-Agent.app/Contents/uninstall.sh

On an Android device

  • Open Settings > Security > Device Administrators.

  • Clear the Panda Adaptive Defense 360 checkbox. Tap Disable > OK.

  • In Settings, tap Apps. Tap Panda Adaptive Defense 360 > Uninstall > OK.

On an iOS device when it is not integrated with an MDM solution

  • On the Home screen, press and hold the WatchGuard Mobile Security app.

  • Tap the "-" icon in the upper-left corner of the WatchGuard Mobile Security app. The Delete WatchGuard Mobile Security dialog box opens.

  • Tap Delete App. The Do you want to delete WatchGuard Mobile Security? dialog box opens.

  • Tap Delete. The app is removed from the device.

On an iOS device when it is integrated with the Panda MDM solution

  • On the Home screen, tap Settings. The Settings app opens.

  • From the side panel, tap General. The General page opens.

  • Tap VPN and Device Management. The WatchGuard MDM Service downloaded profile opens.

  • Tap Remove Management. The Remove Management window opens.

  • Tap Remove. The management profile and WatchGuard Mobile Security app are removed.

On an iOS device when it is integrated with a third-party MDM solution

If your WatchGuard Mobile Security app is installed on an iOS device and it is integrated with a third-party MDM solution, we recommend that you uninstall the WatchGuard Mobile Security app from the third-party MDM solution. If you delete the management profile manually from the device, all the software that was installed with the MDM solution is also lost. The device can no longer be centrally managed from the MDM solution.

On a Linux device

On Linux devices, use the desktop environment to manage the packages included in the distribution.

  • Fedora: Activities > Software > Installed

  • Ubuntu: Ubuntu software> Installed

We recommend that you use the command line as root to uninstall the product. Use these parameters:

  • --remove: Removes the security software or the agent.

  • --remove-repo: Removes the security software repository or the agent repository.

  • --totp: If two-factor authentication is enabled.

  • --pass: If agent uninstallation is password protected. See Configuring security against protection tampering.

If you want to uninstall both the security software and the agent, we recommend that you uninstall the security software first and then the agent.

To uninstall the security software and the security software repository:

$ /etc/endpoint-security/repositories/management-agent/install --remove --remove-repo

To uninstall the agent and the agent repository:

$ /etc/endpoint-security/repositories/protection-agent/install --remove --remove-repo

Manual uninstallation result

When you uninstall Panda Adaptive Defense 360 (Panda agent and protection) from a computer, all data associated with the computer disappears from the management console: all counters, entries in reports, and details of the computer activity.

When you reinstall the Panda Adaptive Defense 360 software, the associated data and counters are restored.

Uninstallation from the management console

Remote uninstallation of the security software is not supported on computers that run macOS Catalina or Big Sur. In these instances, you must uninstall the software locally on the target computer.

To uninstall the security software from Windows, Linux, or macOS computers from the management console:

  • Go to the Computers menu (or open the Licenses or Computer protection status lists), and select the checkboxes for the computers you want to uninstall the security software from.

  • From the action bar, click Delete. A confirmation dialog box opens.

  • In the confirmation dialog box, select the Uninstall the Panda agent from the selected computers checkbox to completely remove the Panda Adaptive Defense 360 software.

  • To complete uninstallation on macOS computers, the security software prompts the local user of the device for the password of an account with administrative privileges.