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How to install the agent of products based on Aether Platform in Windows, Linux, MacOS and Android?

Information applies to:

Products
Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether Platform
Panda Endpoint Protection on Aether PlatformPanda Endpoint Protection Plus on Aether Platform

This article describes the instructions to follow to install the agent of products based on Aether Platform from the administration console. Once the agent is installed on the device, it will connect to the server, and the protection will be deployed back to the endpoint.

Before you start
Please, check the installation requirements for Windows, Linux, macOS and Android plus the URLs and ports required to comunicate with the server before you proceed with the installation.

Steps to follow
Follow the steps below to install the Aether Platform agent installation process:

  • Click the Add button on the COMPUTERS page.
  • Select the platform you want to protect (Windows, MacOS, Linux or Android) or else, use the Discovery and remote installation option.

  • Then, choose the group that the computer will integrate into:

    • To integrate the computer into a native group, click Add computers to this group and select a destination in the folder tree displayed. It will automatically inherit the settings of the folder where it will reside
    • To integrate the computer into an Active Directory group, click Add computers to their Active Directory path. You will have to manually select the proxy and language settings from those displayed in the drop-down menu.


      In any case, if the automatic selection does not meet your needs, click the drop-down menu and select one of the available options.
  • Choose how you want to carry out the installation.

    • Send URL by email
    • Download installer
  • Proceed with the installation. Depending on the operating system, you will need to follow a different set of instructions.

        • Windows

          Run the downloaded installer and follow the installation wizard. The product will then verify that it has the latest version of the signature file and the protection engine. If it does not, it will update automatically.
        • Linux

          The Linux protection is installed by default with dependencies. This means that we make use of certain system libraries for certain protection functionalities. If these system components are not installed or are outdated, the installation of the Linux protection will download and update them.

          For Linux servers isolated from the Internet, it is recommended to install the Linux protection without dependencies. Installing without dependencies does not require you to make any changes to your system or update any system components for the Linux protection to work. To perform the installation without dependencies, read the Considerations on installation without dependencies section below.

          Steps to follow:

          For the installation of the product on the device, you need to have administrator permissions. Additionally, execution rights on the downloaded package are also required.

          Open a terminal in the folder with the downloaded package and run the following command:

          $ sudo chmod +x "/DownloadPath/Panda Endpoint Agent.run"
          $ sudo "/DownloadPath/Panda Endpoint Agent.run"

          To verify the installation of the agent, launch the following command to check if the AgentSvc process is running:

          $ ps ax | grep AgentSvc

          You can also verify that the installation directories have been created:

          /usr/local/management-agent/*

          Considerations on installations without dependencies

          - Only possible from Linux protection v3.00.00.0050 / Agent v1.10.06.0050 onwards.
          - Recommended in isolated environments that are not upgraded, because the libraries installed to prevent dependencies may stop working if the system is upgraded. Remember that in isolated environments you must use the Panda Proxy to communicate with the required Panda servers.

          How to install the Linux protection without dependencies

          To install the package without dependencies you need to run the following script before installing the protection as explained previously:

          ./configure-repository.sh --no-deps

          The versions without dependencies are available for Redhat 6-7-8 and CentOS 6-7-8. If we launch the script on a distribution for which there are no packages without dependencies (e.g. Ubuntu), the installation will return an error.

          If you want to revert to the installation with dependencies, you should launch the script again with a new parameter:

          ./configure-repository.sh -deps

          In this way, you will remove the mark left on the system and reinstall with dependencies, as the default installation.

          IMPORTANT: To perform the installation without dependencies by script, you must contact Support beforehand.

          Updating the Linux protection

          The protection update, where applicable, will take into account if you need to install the package with or without dependencies depending on whether or not the machine has run the script.
    • MacOS

      In order to launch the installation, save the installer on the device, double-click on the .dmg file and then, run the .pkg contained within.

      To verify the installation of the agent, launch the following command to check the AgentSvc process is running:

      $ ps ax | grep AgentSvc

      You can also verify that the installation directories have been created:

      /Applications/Management-gent.app/Contents/*/Library/ApplicationSupport/ManagementAgent/
    • Android

      To install the software on the user's device, follow the steps below:

      1. Select the group within the folder tree in which the device will be added. The QR code will be updated automatically.
      2. Download the Android app following one of the three methods described below:

        • Via QR code: click the QR code to expand it. Aim the device camera at the screen, and scan it using a QR code application.
          The device screen will display a Google Play URL to download the app. Click the URL. QR Barcode Scanner and Barcode Scanner are two free QR readers available on Google Play.
        • Via email: click the Send URL by email link to generate an email with the link for the user. The user will have to click the link that points to the app download in Google Play.
        • Via the management console: if you have accessed the management console from the device, click the Go to Google Play link and download the app.


          Once the app is installed, the user will be prompted to accept the granting of administrator permissions for the app. Once the process is complete, the device will appear in the group selected in the folder tree.
Useful links
Regarding the installation of the product on macOS, please check the following articles:
Help nº- 20201005 700032 EN

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