We would like to introduce you to this new blog, a space to share with you Technical Support relevant issues, news, and comments.
By the way, we have the pleasure to share with you the new Panda Security Technical Support FORUM!!
Both the blog and the forum are milestones in the Panda Security service to the community. We hope you all enjoy these new tools.
So, we encourage to actively participate in this exciting project, join in!
The Panda Security Support team.
Panda Security specializes in the development of endpoint security products and is part of the WatchGuard portfolio of IT security solutions. Initially focused on the development of antivirus software, the company has since expanded its line of business to advanced cyber-security services with technology for preventing cyber-crime.
63 comments
Good morning,
Well first off I’d like to welcome you all to the next new phase of the support services provided by Panda Security. We have strived to make some significant changes in the way we provide support and advise to our customers and this has been done so by implementing a newer support Forum located at http://support.pandasecurity.com/forum/ with the addition of this blog, technicians from around the globe along with our customers now have another means of interacting with one another to improve the sharing of our expertise and knowledge.
So again I’d like to welcome you all to the new site and hope you enjoy the experience.
Tony
Hi,
Great news! Let´s use them.
Cheers
Excellent! Happy blogging 😉
Support Blog Team
I love the forum. I have had a problem of activation and easily I have solved it. Thank you.
I am very frustrated. I installed Panda on my notebook a couple of weeks ago and it has not updated since that time.
I have updated my Panda Security but my status still says DANGER-SOLVE, and i can’t seem to solve this problem, HELP!!!
Lately, whenver I attempt to go to a web site I find on Google or Yahoo search engines, I am redirected to other sites, usually 3 times at each attempt.
I have done 2 complete HD scans to no avail.
Thanks for your comments but in order to resolve any Technical problem you may have with Panda products, please revert to either the website or the Forum
http://support.pandasecurity.com/blog/2009/05/07/whats-the-difference-between-panda-security-technical-forum-and-panda-security-support-blog/
Best regards,
Support Blog Team
cannot activate product have tried twice states error occured
i get error code0907 tahat mens the activation code is incorect but it is that code in the cd cover so nowe i cant get it regestreitet
Hi Lynn,
For any support queries please either email support at techsupport@uk.pandasecurity.com or post on the forum http://support.pandasecurity.com/forum
BR
Hi,
Please can you email customerservice@uk.pandasecurity.com with your details, they will be able to look into the issue for you.
BR
Hi Roy,
The activation code should indeed work, please contact customer services customerservice@uk.pandasecurity.com with these details and they will be able to assist in getting the problem resolved.@ROY ARILD OLSEN
I purchased your product to put on a computer used for presentations only. It never gets connected to the network. How do I download updates to keep viruses out of the system?
Before you ask. It is in an area that cannot have a network connection.
Hello Troy,
I am glad you like the blog
@Troy
Thanks a lot Troy
It looks like an activation code is a common problem. This should be simple to solve but it indeed is not. Do you have acustomer support toll free number? Giving a phone number is really providing support and service to your customers. I don’t think this is to much to ask. Do lyou know what customer service means? My husband and I both have business and if our customer support was anything like yours we would both be out of business.
I’d like to know how to permanently remove >> C:USERSComputer NameAPPDATAROAMINGMICROSOFTWINDOWSCOOKIESLOWComputer Name@AD.YIELDMANAGER[3].TXT << from my system (shows up as Spyware). If it’s not possible then a solution to have Anti-virus exclude it from scans.
As for Panda Internet Security 2009 and since I started using Panda back in 2004 I have to say that I have less worries about my computer than when I was using Norton or McAfee. Norton built-in troubles & McAfee charging a fortune for the same product Panda supplies but for three times or more the price. Panda’s Support Team, Marketing and Customer Service has been nothing but Exceptional since Day 1, four + years ago. I Thank You Panda Staff one and all.
Sean
Hi – not sure if this is the place to ask this kind of question. Here goes… Netflix has recently moved towards using Silverlight to show video. One this change was made I am unable to launch and watch movies on my pc. I worked with Netflix deep support and we concluded that Panda was preventing linkage to netflix servers. We looked at various setting in IE and took other actions. When I disabled panda I was able to connect and load movies. Anyone have a solution to this?
I have a spyware virus that keeps trying to automatically load a scanning program called “Security 2009”. Its obviously not a panda product. it then popped up a full background warning that the computer was infected. it has now progressed to the point where I get kicked out of windows to the blue warning screen after rebooting each time. I’m working in safe mode but having no luck. I’ve done the panda scans. they found and eliminated items, but no luck yet. any help?
I cant remember my user id, password and the email account that i gave in the moment that i configure panda security. I need to make an update. What can i do?
Why do I keep getting a message saying VULNERABILITY MS06_006
last week i was a victim of fraud .I understood that with the PANDA security I have installed .I was protected .How do I stop this message keep coming up on the screen. Thanks
I can not activate my 2009 Panda Internet security for Vista the software will not connect to your server. To that end I can not update either. Please assist!
Hi Brett,
Thank you for posting in our blog. Depending on your country of origin, the customer service or technical support numbers may vary. Here you have the Contact page at the Panda Security website. But you can also post your technical query in our new Panda Security Technical Support Forum, and our expert technicians will be happy to assist!
I hope that helps!!
Best regards,
Panda Community Blogger
Thabk you so far Panda. If is it.
@Tom
I mea n
“N”
password,,,para ativação do serviço..
ENVIAR PARA MY EMAIL..
My computer was one of three computers sharing Panda Software. When the software expired, I went it alone and purchased Panda Internet Security 2009. I am now getting prompts every few minutes reminding me to renew the old software that I don’t now need. These constant reminders are quite a nuisance. I contacted Panda on FIVE occassions asking how I would cancel these prompts but have not even got the courtesy of a reply. So much for Panda after-sales support.
Can anyone please help?
Thanks.
Fintan Lynch
I bought panda security, now how do I activated It? Where do I get the code? It does not show in the screen.
Ed. Ludi
My hotmail account was hijacked on June 19th by email scammers posing as Windows Live.
Please register my new email address as this one.
I just went online to change my email address, but it asks for username and password… neither of which I remember.
If someone can send me an email to my new address, I will provide the serial# of my Panda Security CD to confirm I am who I say I am.
Thanks for your help.
I’ll be sure to write my username/password inside the CD pkg this time 🙂
Hi Sean!
Thank you very much for your comments. We highly appreciate them!! As for your question as to how to remove spyware from your system, I would advise you to search for a solution in our new Technical Support forum, where our team of expert technicians can surely assist you.
Thanks again,
Panda Community blogger
Hi Tony!
Thank you for writing in our blog! We have transferred your query to our TechSupport colleagues in the US, so they will reply as soon as possible.
Thanks again!
Panda Community Blogger
Ye id like to ask if there is any phone number that you can contact the support… beacusse i cant find any questions even similar to my problem…
Hi Daniel , which country are you from?
Hi, I have Panda antivirus Pro running for about 6 months and recently Windows updated my PC with SP3 and Internet Explorer 8 and since then Panda can not connect to the update server error 12029. I have removed SP3 and IE8 but it still has the same problem, has anyone else had this problem or know how to solve it?
Thanks
Terry
Hi Daniel,
Unfortunately their is no phone support for Consumer products, however if your issue requires detailed information to be gathered the Support team in your region may contact you directly.
Visit http://pandasecurity.lin3sdev.com/uk/about/contact/ to obtain the contact details of your region.
Thanks
Hi Terry,
Could you direct your question to the forum ( http://support.pandasecurity.com/forum/ ) I recommend searching for previous posts on this issue first however.
Kindest regards,
I have installed 2009 global protection and I can not activate this product, my operating system is XP home, the activation code on the envelope is SSUY3A-33225526 says this is not a vald code I don’t know what to do. Can someone help me
Hi
I have been receiving error messages for JIT DEBugging. I have no idea what this is or how to correct it. I have been getting a blue screen error message. Today I tried to update Panda and it said I was not registered. I received an error code 401. The computer is truly messed up. I am not sure what Microsoft downloaded since june 9 which is my last Panda update…..please help
im not protected against unknown viruses how do i fix this
I installed the new Panda security 2010 and it is in Japanese. How do I change to English?
Hi Betty,
Could you direct your question to the forum ( http://support.pandasecurity.com/forum/ ) I recommend searching for previous posts on this issue first however.
Kindest regards,
Hi Collen,
Could you direct your question to the forum ( http://support.pandasecurity.com/forum/ ) I recommend searching for previous posts on this issue first however.
Kindest regards,
Panda Community Blogger
Please Annette, plce your question in our forum, an we will be delighted to help you.
http://support.pandasecurity.com/forum/
Best,
I HAVE RECENTLY RENEWED MY PANDA ANTIVIRUS BY TELEPHONE but have received no acknowledgement.
Please give me your postal address in order that I can write to you.
Leo Bennett
Hi Leo,
Could you please post your query in our forum?
Thanks a lot!
I purchased a package for $79.99 a week ago and have received nothing in response. I would like to cancel this order and receive credit on my mastercard.
Please respond to my request as soon as possible for my rebate for the full amount charged to my card!
Thank you,
Richard Faris
Hello Richard Faris,
We have redirected your query to the appropriate department. They will get back to you shortly.
Best regards,
Leyre
I purchased a product from you and have not seen it. I would like to be rembursed for this item at $79.99
I really wish to cancel my order with Panda, but I can’t find out how to do it. Have sent a couple of e-mails trying to cancel, but I still got a reminder that my Panda is about to run out… Don’t think I have the right e-mail adress. Help…
Hello Siv,
This isn’t the right place for your problem, please check this site: http://support.pandasecurity.com/forum/
I’ve been trying for the last hour to cancel by upcoming renewal as I no longer need the program. using every link on their website only takes me somewhere that’s a dead end. On the phone on hold “FOREVER” as I type this message. Your company makes it difficult to do anything!!!!!!!!!!!!!!!!!!
Hello Larry. We’re sorry to hear that. Our colleagues will help you out. Please, send an email to: customer.service@pandasecurity.com Thanks
This forum has been extremely helpful, I regularly visit and have it booked marked as a favorite. The product has been instrumental in fight off attacks for me and all my clients where I have purchase and installed.
Thank you for keeping us protected.
Regards
Suncode
Thanks for sharing information about Security Technical Support FORUM!!
why can I not comment or update my profile in my Panda app? I’m logged in..but it always says error? thanks!
Hi Callie,
We are sorry about his, please contact support on https://www.pandasecurity.com/support/#homeusers
We hope this helps!
Kind regards,
Panda Security.
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cousin stole myy iphonee аnd teswted to see if iit can survive a
25 foot drop, just so ѕhe cɑn be a youtube sensation. My
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ｅntirely off topic Ƅut I hɑd to share it with ѕomeone!
I made the purchase of the complete Panda Security system a few years back
I just recently bought a new computer & when I tried to download it back to my new PC, it didn’t work. Now I go to their site & gave them my e-mail address (to access my password) it was refused. Is there a contact number that we can reach them for support
Hello Jean Guy,
Please contact our technical support team on this link: https://www.pandasecurity.com/support/#homeusers
Our colleagues will be able to help you out.
Best regards,
Panda Security.