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Panda Adaptive Defense on Aether

Getting Started

Access / My Account

• How to link your WatchGuard and Panda accounts
• Frequently Asked Questions regarding the Panda Account in Panda Cloud products
• Information regarding non-validated accounts for Panda Cloud products and services
  
• How to enable and configure Two Factor Authentication in Panda Adaptive Defense and Endpoint Protection products?
• How can I access the Web console of Adaptive Defense and Endpoint Protection products?

Installation / Uninstallation

• How to create an image for Windows persistent and non-persistent environments (VDI) with products based on Aether Platform
• How to create an image for Linux persistent and non-persistent environments (VDI) with products based on Aether
• Which programs are automatically uninstalled by Adaptive Defense and Endpoint Protection products?
• Installation of products based on Aether with centralized tools
• How does the automatic discovery of computers work in Aether-based products?
• How to install the agent of products based on Aether Platform in Windows, Linux, MacOS, iOS and Android?
• How to uninstall products based on Aether platform in Windows, Linux, macOS, iOS and Android
• How to deploy products based on Aether on iOS supervised devices?
• How to fix errors in the protection and agent of products based on Aether Platform?
• Migration process of Adaptive Defense and Endpoint Protection products to Aether Platform in progress

Requirements

• Installation requirements of products based on Aether Platform for Windows
• Certificates required for Google Cloud Platform Linux gold images with Secure Boot
• Requirements for the proxy and language settings in products based on Aether Platform
• URLs and ports required for products based on Aether Platform to communicate with server
• Requirements for the discovery of computers and remote installation in products based on Aether Platform
• Requirements for the cache role settings in products based on Aether Platform
• Compatibility with Windows 11 and products based on Aether
• List of compatible browsers to access the console of products based on Aether Platform

Troubleshooting

Installation Errors

• Error messages related to the installation of the protection of products based on Aether Platform
• Error "Unable to download the protection (-2146893018)" when trying to install or upgrade the protection software on Windows XP
• Installation of the protection on macOS Ventura fails
• Cannot upgrade this computer's protection to the latest version (driver requires SHA-256 signature)
• Error 12175 during the installation of the protection of products based on Aether Platform
• Communication error when installing a product based on Aether
• Error messages upon discovering computers and installing remotely in Aether-based products

Protection Errors

• Connection error between hardware devices and SEG Smart View
• Issues with domain and URL categorization with IPv6 traffic
• Blue screen (BSOD) caused by the firewall infrastructure of Adaptive Defense products
• Trj/RansomDecoy.A detection after selecting "Do not detect again"
• False Trj/RansomDecoy.A detection in temporary user profiles with Adaptive Defense products
• Windows Blue Screen of Death crash (PSINProt.sys)
• Endpoint Security protection errors in domain controller servers
• Connection time-out errors when accessing certain HTTPS web pages with products based on Aether
• RAM and CPU usage in Adaptive Defense products
• Backup operations fail in computers with Adaptive Defense products installed
• Adaptive Defense products not shown in Windows Security Center after upgrade
• Issues with the reception of Outlook emails in products based on Aether
• File transfer errors through SMB traffic on domain controller servers
• Protection errors on Windows computers with multibyte character sets (MBCS) 
• Endpoint Security protection errors in Windows laptops after hibernation or suspension mode
• Incomplete protection information from the Administration Panel and Service information section of products based on Aether
• Full Disk Access error in Endpoint Protection Service after upgrading to macOS 13 Ventura
• How to create exclusions for third-party security solutions to coexist with Adaptive Defense

Errors accessing the console

• Information regarding non-validated accounts for Panda Cloud products and services
  

Other issues with the product

• Adaptive Defense immediate and scheduled scans block
• Performance issues and high CPU usage on Windows servers monitored by SysMon
• Performance issues caused by the firewall infrastructure of Adaptive Defense products
• Performance issues with Data Control Rules-based monitoring of files
• AMSI detection technology issues with Adaptive Defense products
• Third-party antivirus programs disabled in Windows Security Center with Adaptive Defense products
• Google Chrome won't open after installing Microsoft KB5027119 and KB5027231 security patches
• How to use Product Support Information (PSInfo) tool
• How to use PSInfoViewer Tool
• Information regarding Microsoft Windows Support Diagnostic Tool (MSDT) Remote Code Execution Vulnerability (CVE-2022-30190) aka "Follina"
• How to report issues with products based on Aether from the web UI (iOS)
• How to report issues related to products based on Aether Platform from the web UI (Android)?
• How to report issues related to products based on Aether Platform from the web UI (Windows)?
  

Upgrade/Update errors

• Issues with the upgrade caused by the fast boot option
• How to fix knowledge or signature update errors in Adaptive Defense and Endpoint Protection products
  

Protections

Windows

• How to create exclusions with products based on Aether Platform
• How to configure the Authorized software settings in Adaptive Defense products
• How to integrate a TDR Host Sensor with a host running Panda Security
• List of Adaptive Defense/Endpoint Protection details to exclude from system or computer restore software

Android

• How to install the protection from an EMM/MDM compatible with the Android Enterprise features in products based on Aether
• How to report issues related to products based on Aether Platform from the web UI (Android)?

Advanced Protection

• How to disable alerts, add exclusions and view the detail of blocked items in Adaptive Defense
• Information related to Network Attack Protection
• How does the Advanced Protection for Windows, Linux and macOS in products based on Aether work?
• What is the meaning of "Couldn't get the file" status in the Currently blocked programs being classified list?

Product Documentation

Administration Guide

• Guide for network administrators of Aether-based Adaptive Defense products

Release Notes

• Release Notes of products based on Aether Platform

General

Operation

• Information regarding Exploit techniques
• What are Indicators of Attack (IOA) in products based on Aether?
• What is the Vulnerability Assessment of products based on Aether Platform?
• How can I find out the version of my Aether-based product?
• What is Audit Mode and how to configure it in products based on Aether
• What is the Risk Assessment feature present in products based on Aether?
• What is Network Access Enforcement and how to configure it in Aether products?
• How does the Automatic Deletion of computers work in products based on Aether?
• How to manage tasks in products based on Aether?
• How to view the malware detection details?
• What are the predefined categories of the web access control of products based on Aether?
• How to enable Decoy Files in products based on Aether
• Frequently Asked Questions regarding Panda Importer and Two-Factor Authentication (2FA)
• How to report wrongly classified pages by Panda's URL filtering protection
• How can I see the computer details in Aether Platform?
• What are the security settings for workstations and servers of Aether-based products?
• How does the anti-exploit technology included in Panda Adaptive Defense and Endpoint Protection products work?
• What is Aether Platform?
• What is the layer detection model of Panda Adaptive Defense?

Updates

• How to configure updates in products based on Aether Platform?
• Internet connections through proxy in product based on Aether Platform
• Best Practices regarding the upgrade process of your network environment

Console

Dashboards

• How to disable alerts, add exclusions and view the detail of blocked items in Adaptive Defense
• How can I see at a glance the security status of my network with products based on Aether Platform?

Profiles & Groups

• How does the automatic assignment to groups by IP work in Aether?
• What is the RAM unit to be entered when you create a filter in Aether Platform?
• How can you manage the computers and devices of your organization? Filters, My organization and Active Directory
• How do manual and automatic assignment of settings work in products based on Aether Platform?

License Management

• What happens when the licenses of an Aether-based product expire?
• How to assign and release product licenses with Aether-based products?