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Panda Security consumer antivirus Support LifeCycle

 

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PANDA SECURITY CONSUMER ANTIVIRUS SUPPORT LIFECYCLE

Maintenance policy for products and supported versions

In order to offer our clients the most effective, innovative solutions, Panda Security has defined the following product, version and platform maintenance policy. This information can be used by our clients and partners to make implementation plans for their networks well in advance.

This document is for informative purposes only. It may be subject to last-minute modifications not previously defined in the lifecycle policy.

Due to the constant evolution of the malware dynamic, Panda Security needs to continuously change and adapt its products to that they continue to offer maximum protection to our clients. Products, versions and platforms that have reached their EoL might not respond adequately to malware as they will not receive any updates or hotfixes, nor will they be further improved. This can reduce protection capacity or cause the product to malfunction, enter into conflict with third-party software or cause false positives and negatives.

First Customer Shipment (FCS)

This is the date from which the product, version, platform or platform version is available to end-clients.

End of Development (EoD)

Product is no longer developed but is sold, maintained and supported.

End of Sale (EoS)

This is the date from which the product, version, platform or platform version is no longer available for purchase.

End of Maintenance (EoM)

This the date from which development of the product, version, platform or platform version finishes. However, the Updates, SOS Virus and Online Support services continue until the End of Life (EoL) date.

The Support Dept. will still ask clients to update their solutions to the latest available version. However, if it is possible to answer clients without them having to update their software, they will be answered.

End of Life (EoL)

This is the date from which the Updates, SOS Virus and Online Support services could finish. The Support Dept. will ask clients to update their solutions to the latest available version.

FCS

Product is sold, developed, maintained and supported.

EoD

Product is no longer developed but is sold, maintained and supported.

EoS

Product is no longer sold, but is maintained and supported.

EoM

Product is no longer maintained or supported but maintains updates, SOS Virus and Web Support.

EoL

There are no longer Updates, SOS Virus or Web Support.

FCS V1. Product version V1 is sold, developed, maintained and supported.

EoD V1. Product version V1 is no longer sold, but is maintained and supported.

EoM V1. Product version V1 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V1. There are no longer Updates, SOS Virus or Web Support for version V1.

FCS V2. Product version V2 is sold, developed, maintained and supported.

EoD V2 - EoS V2. Product version V2 is no longer sold, but is maintained and supported.

EoM V2. Product version V2 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V2. There are no longer Updates, SOS Virus or Web Support for version V2.

  • Name
  • FCS
  • EOS
  • EOM
  • EOL
Name FCS EOS EOM EOL
Consumer solutions
2009 Lineup jul-08 aug-10 dec-10 aug-11
2010 Lineup jun-09 aug-11 dec-11 aug-12
2011 Lineup jul-10 aug-12 dec-12 aug-13
2012 Lineup jun-11 aug-13 dec-13 aug-14
2013 Lineup aug-12 aug-14 dec-14 aug-15
2014 Lineup aug-13 aug-15 dec-15 aug-16
2015 Lineup aug-14 aug-16 dec-16 aug-17
2016 Lineup aug-15 aug-17 dec-17 aug-18
Panda Cloud Antivirus / Panda Free Antivirus
Panda Cloud Antivirus 1.x nov-09 dec-12 jun-13 dec-13
Panda Cloud Antivirus 2.x jul-12 sep-14 may-15 jul-15
Panda Cloud Antivirus 3.x may-14 dec-14 aug-15 may-16
Panda Free Antivirus 15.x aug-14 dec-15 dec-16 aug-17
Panda Free Antivirus 16.x aug-15 dec-16 dec-17 aug-18
Lifecycle milestones

First Customer Shipment (FCS)

This is the date from which the product, version, platform or platform version is available to end-clients.

End of Development (EoD)

Product is no longer developed but is sold, maintained and supported.

End of Sale (EoS)

This is the date from which the product, version, platform or platform version is no longer available for purchase.

End of Maintenance (EoM)

This the date from which development of the product, version, platform or platform version finishes. However, the Updates, SOS Virus and Online Support services continue until the End of Life (EoL) date.

The Support Dept. will still ask clients to update their solutions to the latest available version. However, if it is possible to answer clients without them having to update their software, they will be answered.

End of Life (EoL)

This is the date from which the Updates, SOS Virus and Online Support services could finish. The Support Dept. will ask clients to update their solutions to the latest available version.

Product lifecycle
FCS

Product is sold, developed, maintained and supported.

EoD

Product is no longer developed but is sold, maintained and supported.

EoS

Product is no longer sold, but is maintained and supported.

EoM

Product is no longer maintained or supported but maintains updates, SOS Virus and Web Support.

EoL

There are no longer Updates, SOS Virus or Web Support.

Version lifecycle

FCS V1. Product version V1 is sold, developed, maintained and supported.

EoD V1. Product version V1 is no longer sold, but is maintained and supported.

EoM V1. Product version V1 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V1. There are no longer Updates, SOS Virus or Web Support for version V1.

FCS V2. Product version V2 is sold, developed, maintained and supported.

EoD V2 - EoS V2. Product version V2 is no longer sold, but is maintained and supported.

EoM V2. Product version V2 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V2. There are no longer Updates, SOS Virus or Web Support for version V2.

In detail
Name FCS EOS EOM EOL
Consumer solutions
2009 Lineup jul-08 ago-10 dic-10 ago-11
2010 Lineup jun-09 ago-11 dic-11 ago-12
2011 Lineup jul-10 ago-12 dic-12 ago-13
2012 Lineup jun-11 ago-13 dic-13 ago-14
2013 Lineup ago-12 ago-14 dic-14 ago-15
2014 Lineup ago-13 ago-15 dic-15 ago-16
2015 Lineup ago-14 ago-16 dic-16 ago-17
2016 Lineup ago-15 ago-17 dic-17 ago-18
Panda Cloud Antivirus / Panda Free Antivirus
Panda Cloud Antivirus 1.x nov-09 dic-12 jun-13 dic-13
Panda Cloud Antivirus 2.x jul-12 sep-14 may-15 jul-15
Panda Cloud Antivirus 3.x may-14 dic-14 ago-15 may-16
Panda Free Antivirus 15.x ago-14 dic-15 dic-16 ago-17
Panda Free Antivirus 16.x ago-15 dic-16 dic-17 ago-18

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