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Technical Support

Need help?

 

Troubleshooting issues with my Panda Account of Small Business Protection

Information applies to:

Products
Small Business Protection

Your Panda Account is an exclusive area available for all Panda clients which allows you to download your product, obtain specific documentation, renew your license, access Technical Support etc. Access to your Panda Account is also available from your Small Business Protection.

Creating and validating your Panda Account is a straight forward process.

Cannot find the validation email?

As soon as you create your Panda account you will receive an email to validate the account. Please check your inbox and click the link on the validation email. If you cannot find it on your inbox, please check the spam inbox. If you cannot find it there either, follow the steps below:

  1. Access your Panda Account by clicking here.
  2. Select the Forgotten your password? option.
  3. Enter your email address, fill in the Captcha, click Send instructions.

    My Account
  4. The validation email will be sent to you again. Validate your account by clicking on the link from the email.

Email address already in use

If you had previously created your Panda Account and you get the following message:

The email address is already in use.
Please enter the password associated to this Panda Account

all you need to do is enter the password and click Continue. If you cannot remember it, follow the steps below:

  1. Access your Panda Account by clicking here.
  2. Select the Forgotten your password? option as explained earlier.
  3. Enter your email address, fill in the Captcha, click Send instructions.
  4. Access your inbox and click the link that contains the mail you have received to proceed with the password change.
  5. Fill in the fields so that a new password is set.

    Change password
  6. Enter the password back in the Panda Account wizard and click Continue.

Now you are ready to benefit from your Panda Account.

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