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Technical Support

Need help?

 

How can I view or modify my Panda Account details?

Information applies to:

Products
Panda Antivirus ProPanda Global ProtectionPanda Gold Protection
Panda Internet ProtectionPanda Internet Security

You can update most of your account details directly from your Panda Account page. These are the account information items that you can view or modify:

  • Your login details (login email and password).
  • Your profile information (name, date of birth, address, etc.).
  • View recent login activity.
  • Your preferred language.

Accessing your Panda Account details

  1. Access https://myaccount.pandasecurity.com
  2. Enter your login email address and password to login.
    If you have forgotten your password, use the Forgot your password link and follow the wizard through. For further information, refer to How can I change my Panda Account password?

  3. Click your name on the top right-hand side, next to the Log out button.


Once you access, you will see the option to change your Panda Account password and change the login email address. Additionally, you can change the details of your profile, language and check the activity history from the left-hand side panel.

Changing your login email or password

From the account login area select the Login tab.
You can now use the Change email address and Change password links by clicking on them.


Changing your Profile information

From the Account details area click the Profile tab.

You can now edit all your profile information. Click Back to save the data and return to the main screen when you are done.

Viewing recent login activity

From the Account details area click on the Activity History tab.

You can now click on any individual entry to see additional information, including the IP address the connection was made from, browser, and approximate location. Please note that the location is based on IP geolocation and its precision will depend on what the company providing the IP reported.



Changing your account language

From the account details area click the Language tab.

Select your preferred language
To save your settings and return to the main My Account page please click Back.

Help nÂș- 20160803 82007 EN

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Outside business hours, please use the online form.





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