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When installing my antivirus, the following message appears: ‘Error number: 0x80040706’. How can I resolve it?

Operating systems
Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition)
Windows 7 (32/64-bit Edition)
Symptoms


When installing the security solution, the following error can be returned Error number: 0x80040706, preventing the installation process from completing.

This error occurs because you have an outdated version of the InstallShield installer engine; a widely-used program for installing applications under Windows.

Solution

To prevent this error from being returned, you need to update the InstallShield engine. To do this, follow the recommendations in the following article Error message: The InstallShield Engine (ikernel.exe) could not be launched.

After updating the version of the installer, try installing the security solution again and make sure that it is installed correctly.

Help nº- 20120702 60126 EN

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