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Information applies to:
Below are the instructions to identify the incident and the steps to follow to solve the referred problem:
SymptomsThe outgoing emails are not going through the PCEP platform. You (as administrator) and your clients cannot send emails.
These are the steps that must be completed:
Enter https://mep.pandasecurity.com/ with the administrator account.Click the Filtering tab and select Outbound email filtering by domain.Check the Outbound filtering option.In this way, outbound traffic will be allowed to be processed by the PCEP platform.
The smarthost must point smtp.mep.pandasecurity.com.Activate the SMTP Auth option and use the admin/psswd of the domain's administrator.
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