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Technical Support

Need help?

 

Messages sent through the PCEP platform do not reach their destination

Information applies to:

Products
Panda Cloud Email Protection

Below are the instructions to identify the incident and the solution provided:

Symptoms

Messages sent from your domain do not reach the destination when going through the PCEP platform.

Solution

Your firewall must be configured to allow the communication between your mail server and the PMEP platform.

Therefore, you need to modify the firewall configuration to allow the traffic to and from subnets 188.94.13.128/27 and 87.236.241.0/24 for port 25 (SMTP).

Help nÂș- 20091214 600005 EN

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