Email us Response time: 24 h
Information applies to:
Below are the instructions to identify the incident and the solution provided:
Messages sent from your domain do not reach the destination when going through the PCEP platform.
Your firewall must be configured to allow the communication between your mail server and the PMEP platform.
Therefore, you need to modify the firewall configuration to allow the traffic to and from subnets 126.96.36.199/27 and 188.8.131.52/24 for port 25 (SMTP).
Have you resolved your query with this article?
Thanks for your answer
Business hours: Mondays-Fridays 9:00 to 18:00 CET
Outside business hours, please use the online form.
Discover our Premium Services