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Technical Support

Need help?

 

The Panda Cloud Email Protection platform classifies a valid message as spam

Information applies to:

Products
Panda Cloud Email Protection

Below are the instructions to identify the incident and the solution provided:

Symptoms 

The Panda Cloud Email Protection platform has tagged a valid message as spam.

Solution

Recover the message from the spam folder, Select the message to retrieve and Click Not Spam or White List

If the problem persist and the valid senders belong to the same domain, you can add the sender or the domain to the whitelist by following these steps:

  • Click the Spam folder
  • Select the message wrongly classified
  • Click White List
Help nº- 20091214 600000 EN

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