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Technical Support

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Error 3375 updating the Endpoint Protection signature file

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 3375 updating the Endpoint Protection signature file.

Cause

The WalUpd.ini configuration file is incomplete. The URL_WEB_GUID entry in the GENERAL section of file %ProgramFiles%\Panda Security\WaAgent\WalUpd\WALUpd.ini cannot be read.

Solution

  1. Uninstall the agent using the Add or Remove Programs option.

    NOTE: You don’t need to uninstall the protection.
  2. Download and install the installer again from the Endpoint Protection console.The program will be automatically installed and will detect if the protection is installed or not or whether it needs updating.

Elements to check

Check whether the WALUpd.ini configuration file exists in the relevant folder. To do this, follow the steps below:

  1. Go to %ProgramFiles%\Panda Security\WaAgent\WalUpd\WalUpd
  2. Make sure the WALUpd.ini file exists in that directory.
  3. Open the WalUpd.ini file and check it includes an entry similar to http://enterprise.updates.pandasoftware.com/updates_ent/lastupdate_XX.html

If you do not find the WALUp.ini file, copy the WalUpd.ini file from another computer to the directory %ProgramFiles%\Panda Security\WaAgent\WalUpd.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140701 503375 EN

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