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Error 3370 updating the Endpoint Protection signature file

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptom

On updating the Endpoint Protection signature file, error 3370 occurs.

Causes

This error is due to a lack of sufficient space to download and save the signature file to disk. The space required is the total amount occupied by the compressed file downloaded plus the extracted file.

Solution

Free up space on your hard disk in order to complete the update. Once you have done this, you can launch the update in any of the following ways:

  1. From the Update now option available through the bear icon in the taskbar.
  2. Or following these steps:
    1. Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window
    2. Run the command waplpmng walupd -force

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140701 503370 EN

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