x
48h OFFER
If you're already a customer of
our homeusers protection,
renew now with a 50% off
RENEW NOW
x
SPECIAL OFFER
If you're already a customer of
our homeusers protection,
renew now with a 50% off
RENEW NOW
x
HALLOWEEN OFFER
take advantage of our
terrific discounts
BUY NOW AND GET A 50% OFF
x
CHRISTMAS OFFER
Buy the best antivirus
at the best price
BUY NOW AND GET A 40% OFF
x
SPECIAL OFFER
Buy the best antivirus
at the best price
BUY NOW AND GET A 50% OFF
x
BLACKFRIDAY OFFER
Buy the best antivirus
at the best price
TODAY ONLY UP TO 70% OFF
x
CYBERMONDAY OFFER
Buy the best antivirus
at the best price
(Only for homeusers)
TODAY ONLY UP TO 70% OFF

Technical Support

Need help?

 

Error 3356 updating the Endpoint Protection files

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 3356 occurs updating the Endpoint Protection files, during the protection installation process.

Cause

Possible lack of coordination among the files on the server.

Solution

Once the error message is displayed on the screen, follow the steps below:

  1. Edit the file Walupd.ini in %ProgramFiles%\Panda Security\WaAgent\WalUpd
  2. Delete section WEB_CATALOG. See an example below:

    [WEB_CATALOG]
    DATE=2010-11-25 15:19:43
    UUID={7A5D56D2-ABB7-490B-A176-6DFF05F8C168}
  3. Click the option Retry that is displayed in the error window.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nÂș- 20140701 503356 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT