Information applies to:
Error 3354 occurs updating the Endpoint Protection signature file, during the protection installation process.
The WalUpd.ini configuration file is incomplete. The URL_WEB_GUID entry in the GENERAL section of file %ProgramFiles%\Panda Security\WaAgent\WalUpd\WALUpd.ini cannot be read.
Elements to check
Check whether the WALUpd.ini configuration file exists in the relevant folder. To do this, follow the steps below:
If you do not find the WALUpd.ini file, copy the WalUpd.ini file from another computer to the directory %ProgramFiles%\Panda Security\WaAgent\WalUpd of the affected computer.
Data needed to report the incident
If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.
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