Technical Support

Need help?

 

Error 2123 updating the protections or the agent in Endpoint Protection

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 2123 occurs updating the protections or the agent in Endpoint Protection.

Cause

These problems can be due to previous .msi package installation failures.

Solution

From the computer the error is displayed, follow the instructions below to resolve this issue:

  1. Download and run Panda Support Information file.
  2. Accept the license agreement.
  3. From the General tab, select your product from the drop-down menu and add the description of the issue and select the Tools tab:

  4. Double-click the 2081/2123 Error Fix tool.

  5. Click OK on the next window to launch the trace removal process.
  6. Once finished, click OK in the Tool finished work window.
Data needed to report the incident

If the error persists, we need to study the issue. To do so, please follow the steps below:

  1. Run Panda Information Support again, this time, to collect all the necessary information.
  2. Type in Error 2123 NOT SOLVED in the General tab description field and click Start.
  3. At the end of the data collection process, the resulting .7z file will be generated and automatically sent to Support, unless you tick the check Do not send, save local. If you do so, then, you need to send the referred file to your local Support contact.

Alternatively, you can send the information via console. To do so, please refer to article How to report problems from the Endpoint Protection console and follow the instructions.

Help nº- 20160829 502123 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





Do you need one of our technicians to connect to
your PC or device remotely to fix a problem?

Discover our Premium Services

ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT