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Error 2093 installing Endpoint Protection

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 2093 occurs installing Endpoint Protection.

Cause

There is another antivirus installed or there are traces from a previous antivirus.

Elements to check

Go to Start -> Programs and make sure there is no other antivirus installed that can be automatically uninstalled. Check the Which programs are uninstalled automatically by Endpoint Protection? help.

Solution

In case the antivirus protection you have installed is/is not on the above list, please contact your Panda Support office indicating the installation package and full version of your antivirus software so that we can study the reason why the program is not uninstalled or add the program to the list.

While your case is studied, and using the Administrator account, you can apply the following steps:

  1. Uninstall the antivirus software using the Add or Remove Programs option and restart your computer.
  2. Retry Endpoint Protection installation.
  3. If error 2093 persists, and ensuring you are using the Administrator account, type the following in the Command line console:

    • If Windows XP:

      WMIC /NAMESPACE:\\root\SecurityCenter PATH AntiVirusProduct DELETE
    • If Windows Vista, Windows 7 or Windows 8, go to C:\Windows\system32\, right click cmd.exe file, select Run as... and select the Administrator account. Then, type the following in the Command Line console:

      WMIC /NAMESPACE:\\root\SecurityCenter2 PATH AntiVirusProduct DELETE
  4. Retry Endpoint Protection installation and confirm error 2093 is not reproduced.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140506 502093 EN

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