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Technical Support

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Error 2092 installing or updating the protection, or updating the Endpoint Protection agent

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 2092 installing or updating the protection, or updating the Endpoint Protection agent.

Cause

The computer is pending a restart. The computer must be restarted before the installation begins. The likely causes of this error are:

  • The corresponding screen has not been displayed.
  • The computer has not been restarted.

Solution

  1. Restart the computer and check that the installation is completed.
  2. Search the ravtc.tmp file in %systemroot%, delete it and try installing again.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nÂș- 20140519 502092 EN

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