Information applies to:
SymptomsOn installing the protection or the Endpoint Protection communications agent error 2055 occurs.CauseThe WalUpg.ini configuration file is incomplete. The URL_WEB_GUID entry in the GENERAL section of file %ProgramFiles%\Panda Security\WaAgent\WalUpg\WALUpg.ini cannot be read.
Elements to checkCheck whether the WALUpg.ini configuration file exists in the relevant folder. To do this, follow the steps below:
Copy the WALUpg.ini file from another computer to the directory %ProgramFiles%\Panda Security\WaAgent\WalUpg of the affected computer.
If the incident persists, proceed as follows:
Data needed to report the incident
If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.
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