Email us Response time: 24 h
Information applies to:
Elements to check
Check 1:The plugin file does not exist
Check 2:Incompatible versionIn this case, you need to check that the plugin exports all the functions defined for the WalScan plugins (WA_Initialize, WA_Finalize, WA_GetPluginRevisions, WASCAN_StartScan).
Apply the solution that corresponds to your case:
Data needed to report the incident
If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.
Have you resolved your query with this article?
Thanks for your answer
Business hours: Mondays-Fridays 9:00 to 18:00 CET
Outside business hours, please use the online form.
Discover our Premium Services